Badge Redesign Q&A
Q: When will I receive my new Badge?
A: Badge distribution will start at the beginning of August and will continue for several months across the system. Badges will be distributed by department and through leadership – by the director or designee. Future dates for distribution will be communicated by department leadership.
Q: Will I still be able to open the same doors with my new badge?
A: Yes, whatever access permissions you currently have will automatically transfer to the new badge.
Q: Why are we getting new badges?
A: We are upgrading to a badge with enhanced encryption and technology. In addition, we are putting the current Cook Children's logo on the front of the badge.
Q: How will I get my badge?
A: Your new badge will be given to you by a member of your Management/Supervisory team in most instances. In some cases, badges will be passed out by other designated individuals.
Q: Can I keep my old badge?
A: No, you will need to return your old badge to the person who issues you your new badge.
Q: What if I notice my new badge does not have as many credentials listed as my old badge?
A: It was necessary to limit professional credentials to a maximum of 3 on the badge face.
Q: Why has everyone in the area I work at received their new badge today, but I have not?
A: Most likely, you are in a different cost center/department or have a different Manager than the other employees in your area.
Q: Why is my title different than what was on my previous badge?
A: Some longer titles may have to be shortened or abbreviated to allow the correct font to be on the badge. The changes should be minor.
Q: Information on my badge is incorrect, or the picture is not me. Who should I call?
A: Please call Security Badging Service at 682-885-1047.
Q: What if my badge won’t open doors or won’t let me clock in?
A: Please call Security Badging Services at 682-885-1047.
Q: I have received the new badges to distribute to my department. I noticed some of my newer employees already have the new badge. Should they receive another new badge?
A: No, some recently hired employees after August 25 have already received the new badge type. These employees will not have a badge in the group you are distributing and require no other action on your part.
Q: Can I buy a badge sleeve somewhere, other than the one that was issued with my badge?
A: Please use the issued badge holder/sleeve you received with your badge. It is a specific type, thickness and exact measurement that was designed to work on time clocks and to perfectly fit the badge buddies and your badge.
Q: Why is SecurePrint and/or Imprivata asking me to enter my network credentials when I tap the new badge?
A: Since this is a new badge and SecurePrint or Imprivata is unaware of the badge, it will prompt you to enter your network credentials. You should not have to enter them again after the first time.
Q: Can I display pins on my badge?
A: Employees may place two pins at the top of the badge sleeve. They should be professional in nature and reflect the Cook Children’s values and promise. Pins may not go in the badge as it will interfere with the technology. Pins should also not be placed in the badge buddy if you have one.
Q: I have a Process Improvement badge buddy (Green Belt/Yellow Belt). Can I wear it with the new badge?
A: Process Improvement is moving away from badge buddies and will now be using lanyards and possibly other options in the future to display belt achievement level.