Connect Newsletter (July 17, 2025)

Together We Can Improve Our Patients’ Experience and Reach Our CareShare Goal

By Megan Chavez, VP, Cook Children's Experience

At the heart of our Promise is the commitment to provide exceptional care not just clinically, but emotionally and personally. One of the key ways we measure our success in doing this is through an important question we ask every family after a visit: “How likely are you to recommend us to your friends and family?”

Right now, we are close to meeting our annual goal for this critical measure. Our goal is to have 87% of our families say they trust us enough to recommend us. As of July 15, we are at 86%. This score reflects more than a number. It represents how our families feel about the care they receive, the compassion we show and the way we make them feel seen, heard, respected and valued.

We know how hard you work every day, and we also know how powerful every interaction can be. A warm greeting. Clear communication. A moment of kindness during a difficult time. These things matter and families remember them.

What You Can Do

Here are a few ways you can help elevate every family’s experience:

• Be Present and Personal: Make eye contact, introduce yourself and explain your role. Learn what matters most to the family.
• Listen Actively: Ask how the child is not just medically but emotionally. Sometimes a listening ear is the best medicine.
• Close the Loop: If a family expresses a concern or request, follow through or let them know what to expect next. Be a helping hand.
• Support Each Other: When we care for each other as colleagues, it reflects in the care we give to patients.

Small Moments, Big Impact

One patient’s experience can shape a lifetime of feelings about us and their health care in general. Every interaction is an opportunity to make a lasting impression.

We can achieve our goal together. It will take all of us, across every department, working together with intention and heart. Remember, compassion is contagious. Even if you don’t interact with families often, your efforts create a ripple effect that does.

Let’s keep our focus on what matters most: making every family see and feel that Cook Children’s is the best place for their child’s care.  Your efforts make a difference and your compassion leaves a legacy.

Thank you for everything you do.

Parking Update: Terrell and 8th Parking Garage Access

To our employees and staff who park in the Terrell and 8th Parking Garage on our Fort Worth Medical Center campus we wanted to remind you the 8^th Ave entrance or exit of the Terrell and 8th Garage is CLOSED.

To help you navigate this change, please utilize these recommended routes to reach the north entrance of the garage:

Traveling South on 8^th Ave

Turn left at Rosedale St, left on 7^th Ave, and left on Terrell Ave.

Traveling North on 8^th Ave:

Turn right on Rosedale St, left on 7^th Ave, and left on Terrell Ave.

Traveling West on Rosedale St:

Turn right on 7^th Ave, and left on Terrell Ave.

Traveling East on Rosedale St:

Turn left on 7^th Ave, and left on Terrell Ave.

It is highly recommended to plan ahead for your commute and allow extra time to reach your destination and report for your shift at your scheduled time.

Thank you for your flexibility and patience.

For the Latest Traffic Updates

To ensure you know the most current traffic updates, please bookmark this page. It will be updated often and will include major street closures, pedestrian sidewalk closures and any potential reroutes.

For more general information on the growth and development across the system, visit our "We're Growing” page.

Thirty Days of Wellness at the Neighborhood Health Center in Las Vegas Trail

Join us for a full month of free wellness activities, education and family-friendly celebrations designed to help our community thrive. Every weekday (Aug. 6 - Sept. 5), you’ll find hands-on demos, health screenings, safety workshops, nutrition classes and more, all hosted by Cook Children’s and trusted local partners. No registration is required unless noted.

When: Aug. 6 – Sept. 5, 2025
Where: The neighborhood health center in Las Vegas Trail
2800 S. Cherry Lane, Suite 100
Fort Worth, TX 76116

Action Required: Cook Children's Transitions from Livongo to Transform Program

Cook Children’s has ended our contract with Livongo. If you are still using LIvongo, please end your service and switch to the Transform program on the Personify Health platform.

The Transform program has more comprehensive options for pre-diabetes, weight management and hypertension. We encourage you to look at enrolling in one of these options.

Meters, strips and lancets continue to be available at no charge through Caremark/CVS. To start filling your 90-day supply, bring your new prescription to a local CVS Pharmacy store location for in-store pick-up; OR provide your 90-day supply prescription at Caremark.com to receive it through the CVS Caremark Mail Service Pharmacy.

For assistance with diabetes management, we encourage you to consult your primary care physician or begin care with the Care ATC physician. An in-person physician will be able to follow your health care needs better and provide the needed medical support to you. 

If you have Cook Children’s HRA insurance benefit and utilize CareATC, you are seen free of charge. If you have the Cook Children’s HSA benefit, the clinic charge is $10/visit.

Click here for more information on scheduling with Care ATC.

Coming Soon: Microsoft 365 (M365) Rollout 

The upcoming rollout of Microsoft 365 (M365) across the organization is scheduled to go live soon.

As part of this transition, we will be moving from Exchange 2016 to cloud-based M365. This change will bring enhanced access to Microsoft Office tools online, including Word, Excel, PowerPoint, and Outlook, along with limited access to OneDrive for file creation, sharing, and collaboration.

In addition to email and calendar services in the cloud, the M365 team will be rolling out:

• New Microsoft 365 desktop applications
• Options for accessing email on mobile devices
• Pilot test groups are being contacted now to begin early adoption and feedback. Additional details, training resources, and support information will be shared in the coming weeks to ensure a smooth transition.

Thank you for your continued support as we modernize our tools to better support collaboration and productivity.

Creative Community: Neighbors Pitch in to Paint Mural at Neighborhood Health Center in Las Vegas Trail

Giant butterflies, flowers and children's handprints decorate the outdoor mural that greets visitors to the new neighborhood health center serving the Las Vegas Trail. This mural's vibrant colors and lively design – painted with the help of kids and adults who live nearby – give a friendly welcome to guests who pull into the parking lot. 

Learn more by clicking here. 

Safety Fair Highlights

On Friday, July 11, the Safety and Emergency Management department hosted their annual Employee Safety Fair; with participation from over 20 Cook Children’s departments and outside agencies. Those who attended were treated to games, giveaways, raffles, Melt ice cream and important safety information for Cook Children’s employees to use at work and at home! Thanks for such a great turnout! 

Please click here to see photos from the day.

DQ's Miracle Treat Day

Who needs the heat when you can have a Blizzard® any time you want?

On Miracle Treat Day, $1 or more from every Blizzard® Treat sold at participating DQ® locations will benefit Cook Children's. 

Click here to see participating stores.

Share Your Content with Us!

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website.