Blue Cross and Blue Shield of Texas (BCBSTX) Coverage and Claims Processing Alert
We are aware of an issue affecting some Cook Children's medical plan claims and benefits verification through Blue Cross and Blue Shield of Texas (BCBSTX). This issue may have caused certain covered services to appear as non-covered or to be processed incorrectly. BCBSTX is actively working to resolve the issue as quickly as possible.
At this time:
Members should continue to access care as normal.
BCBSTX has placed a temporary hold on claims processing to help prevent claims from being processed incorrectly.
Providers should continue submitting claims through standard processes. Benefits verification is expected to be resolved in the coming days.
Once the issue is resolved, BCBSTX will reprocess impacted claims as needed and issue updated Explanations of Benefits (EOBs).
Thank you for your patience and understanding as BCBSTX works to resolve this issue. We will continue to share updates as more information becomes available. We are aware of an issue affecting some Cook Children's medical plan claims and benefits verification through Blue Cross and Blue Shield of Texas (BCBSTX). This issue may have caused certain covered services to appear as non-covered or to be processed incorrectly. BCBSTX is actively working to resolve the issue as quickly as possible.
Get Your Flu Shot Before Deadline on Friday
Employees who need a flu vaccine can stop by the Team Health clinic between 7 a.m. - 4 p.m. Monday - Friday to get the required shot. This the final reminder before the Friday, Oct. 23 compliance deadline.
If you receive your flu vaccine at your doctor’s office or a pharmacy, please upload proof of vaccination through the My Medical tab in the Enterprise Health Employee Portal. You’ll find a list of valid requirements for documentation on the portal. Visit the portal for information on requesting a medical or religious exemption.
All Cook Children's Health Care team members are expected to meet annual influenza vaccination requirements. Those who do not complete the vaccination requirement by the established deadline will be subject to the corrective action process outlined in Policy HR800:
Failure to complete by the deadline: Written Warning
Failure to complete within the next 14 days: Final Written Warning
Failure to complete within the following 14 days: Suspension
Thank you for helping protect our patients, patient families and one another from infection this flu season.
Cook Children's Garners Hospital Preparedness Excellence Award
This month, Cook Children’s Medical Center – Fort Worth was honored by the North Central Texas Trauma Regional Advisory Council (NCTTRAC) with the Hospital Preparedness Program Excellence Award.
The award recognizes extraordinary dedication, collaboration, and high-level performance in regional disaster planning, response coordination, and emergency readiness. Cook Children’s was one of only two hospitals in the entire North Central Texas region to earn this distinction.
Pictured in the photo from left to right: Chief Bill Bonny, NCTTRAC Board of Directors Chair, Kaysey Pollan, another award recipient, Jim Dickerson, Executive Director NCTTRAC
Get your Leave of Absence Questions Answered
Our Benefits Leave of Absence team will host in-person Q&A sessions to answer any questions you have related to leave (FMLA and LOA), Paid Parental Leave, and disability (STD and LTD).
Please come visit us at the Medical Center in the Family Support Meeting Rooms during the following times:
2 - 3:30 p.m., Friday, Oct. 23
2 - 3:30 p.m., Friday, Nov. 20
Please reach out to our Benefits Leave of Absence team at AskLeave@cookchildrens.org with any questions.
Celebrate 2026 Process Improvement Graduates
You are invited to join us for the 2026 Process Improvement Graduation Ceremony as we recognize and celebrate employees who have completed our Process Improvement certification programs.
Graduates will be recognized for earning certifications in:
Lean Six Sigma White Belt
Lean Six Sigma Yellow Belt
Lean Six Sigma Yellow Belt for Leaders
Lean Practitioner
Lean Six Sigma Green Belt
Please join us in celebrating these graduates' hard work, commitment to continuous improvement, and professional growth. Join these graduates from 1 - 3 p.m. on Friday, Oct. 23 at the Hochberger Auditorium.
Get Your Flu Shot Before Deadline on Friday 
Cook Children's Garners Hospital Preparedness Excellence Award