Cook Children’s Earns Pinnacle of Excellence for Patient Experience

Cook Children’s Health Care System was awarded the 2025 Pinnacle of Excellence Award for our inpatient experience from Press Ganey.   

This prestigious recognition reflects our consistent dedication and hard work. Drawing on three years of data, this award places Cook Children’s in the top three pediatric organizations in the country for overall patient rating and the likelihood of families to recommend our care.   

Press Ganey is a global leader in health care experience solutions and collaborates with more than 41,000 health care facilities to enhance overall safety, quality and experience of care.  

Following our Guardian of Excellence awards in 2023 and 2024, Cook Children’s has now reached a new peak. This latest honor represents the highest achievement awarded to our organization from Press Ganey further cementing our unwavering commitment to the patient experience. 

“Caring for children requires more than clinical excellence. It requires heart,” Megan Chavez, Senior Vice President, Chief Experience Officer said. “This award is a testament to the many ways our teams turn fear into comfort and uncertainty into hope. The exceptional experiences created for children and their families through kindness, teamwork and dedication create a safe and healing experience for every child.” 

Despite this rapid growth, we remain steadfast in our promise that every child receives our very best. This achievement belongs to all 10,000 members of our team. Every employee plays a vital role in shaping a family’s experience. Together, we continue to show up for our patients and community, upholding a legacy of award-winning care. 

Thank you to every member of the Cook Children’s team. Your dedication to our patients and their families is what makes us a national leader in pediatric health care.