Spotlight on Elissa Grannan
The phrase 'a typical day' is completely open to interpretation for Case Manager & Service Coordinator Elissa Grannan at Cook Children's Health Plan.
The phrase 'a typical day' is completely open to interpretation for Case Manager & Service Coordinator Elissa Grannan at Cook Children's Health Plan.
"There's no set 'day-to-day' routine for us," Elissa said. "When we are working with such a wide range of people, they each have their own lives. We are trying to figure out how we fit into their life and how we can help them."
That mentality of serving their plan members and filling their specific needs is exactly the necessary approach for a case manager to be successful in their job. Even putting a single label or job title on such a role is difficult for Elissa, who views her and her peers' purpose for their members as hard to define.
"For our health plan members, we are their advocate, knowledge seeker, resource, guide and problem solver all rolled into one," she explained. "We approach each day not knowing which hat we will wear for which parent or child but we do it with our whole heart. It's not about ourselves and what we think is best. It's about serving our community of plan members."