Peak Performer: Aylich Vazquez Rivera
Patient Access Specialist, Developmental Peds/CSC- MC
Aylich was a Peak Performer recipient for the fourth quarter of 2021 (July-September). Below is her nomination letter.
It is my pleasure to nominate Aylich as a Peak Performer. Aylich epitomizes customer service, for both our families and our staff. She consistently goes above and beyond in the areas of quality and service. Aylich is routinely mentioned by families in survey comments for physician visits. In a recent meeting, one of our physicians mentioned how Aylich can always be counted on to follow through on tasks diligently and with a smile. I appreciate her ability to anticipate challenges and propose solutions before
those problems can come to a head.
Aylich works diligently to keep our physician schedules full, maximizing our physician productivity while ensuring that families on our waitlist don’t miss an available appointment. She compassionately works with families who may be upset about a negative experience and keeps leadership in the loop so we can step in where necessary. Aylich is a Peak Performer!