Peak Performer: Cathy Reed
physician network practice manager I, Primary Care Physician North Denton
Cathy was a Peak Performer recipient for the third quarter of 2022 (April-June). Below is her nomination letter.
Cathy has been chairing our Ambulatory Patient Experience Champions (PECs) committee by herself. When we started the PEC committee conversations for this year, we determined we would have three co-chairs. We named two co-chairs but once the committee started one was not able to participate due to a leave of absence. So that had us seeking out two additional co-chairs. Cathy has gone above and beyond with her commitment and dedication to running the PEC committee solo. Along with running her clinic with five primary care physicians and multiple specialty physicians who rotate through her clinic.
Cathy has promoted and led the PEC committee with great success. She has encouraged and campaigned for her team to participate and become involved in the projects the PEC committee is doing. She has been successful in having the PEC members actively participate. Cathy has led all of the monthly meetings along with creating the PowerPoints and sharing the information about what the committee is doing with the managers during manager meetings. Not once has she complained about not having another chair to help. She has jumped right in and doing awesome. Again all while still doing an awesome job as practice administrator in her clinic.