Peak Performer: LeeAndra Aguirre
medical receptionist II, Neurology and Ophthalmology
LeeAndra was a Peak Performer recipient for the third quarter of 2022 (April-June). Below is her nomination letter.
Coordinating appointments is an essential role in Neurology and Ophthalmology, especially for a high-volume department with multiple clinics and LeeAndra does an excellent job as one of our newest schedulers who internally transferred from primary care. LeeAndra’s attitude that she brings when speaking with parents to help them schedule their child's appointments is just one way she demonstrates her commitment to our Cook Children’s Promise. When parents are met with her calm demeanor, it naturally eases their worries during a stressful moment in their life. Even during times that she may be waiting on hold with clinical staff for a parent, she does an excellent job of communication by keeping parents updated while waiting. She takes the initiative and follows through on agreed-upon tasks and her responsiveness is greatly appreciated by our team. I must say that her responsiveness to schedule our new patients in a timely manner is a huge satisfier when our patients have been experiencing pain for a long time. When possible, she offers them an appointment or actively tries to find an opportunity to have patients be seen sooner. Answering the highest volume of calls and making the highest volume of appointments as one of our nine schedulers for neurosciences, I never have to worry about any task I give her.
Although LeeAndra has a high-stress position, she goes above and beyond every day providing the most excellent care to our families. She is great at deescalating situations and handling our more difficult patients with her empathetic and caring demeanor. While she carries a heavy provider load, she exceeds expectations in completing her tasks in a timely manner. Committed to Neuroscience and making her team great, she is always willing to lend a hand to anyone on her team. I have received many words of praise from her providers and staff about the excellent service she provides to them. Very thankful that LeeAndra is a part of the Neuroscience team!