Peak Performer: Linzi Knowles
medical receptionist II, Lewisville Castle Hills Primary Care
Linzi was a Peak Performer recipient for the third quarter of 2022 (April-June). Below is her nomination letter.
Linzi is a true leader and keeps our office running smoothly. Our patients never wait very long in the waiting room and that is largely due to Linzi’s dedication to elevating the patient experience. Although she is a medical receptionist II she frequently cleans patient exam rooms between patients, calls the patients back into their exam rooms, and communicates their location to the back office staff to ensure no delay in care. Our schedule is frequently double, sometimes triple, booked and yet our patients rarely know it. She is an absolute asset to our team and her leadership by example has created a team that works together and succeeds daily.
I became Practice Manager in 2021, I have always worked on the clinical side of the healthcare field and was nervous about learning this side of healthcare. Linzi has welcomed any question I’ve come to her with, she almost always knows how to help when I get stuck and will seek out answers so that we can learn together on the rare occasion that she does not already know the answer. Linzi has made my transition from clinical triage nurse to Practice Manager so smooth and I am so grateful for her help and her patience.