Prosper News Update (Nov. 11, 2026)

Good afternoon Prosper family,

Just like that, we’re already heading into mid-November! A huge thank you to our Prosper Veterans—we’re so grateful for your service. As the year winds down, let's keep our focus strong on both patient care and personal well-being. Make sure to take some time for yourself. Thank you for all your hard work today and every day!

Thank you for all you do,

Your Prosper Leadership Team

Veterans Day 2026

Veterans Day gives us an opportunity to recognize and thank the team members whose service extends beyond the walls of Cook Children’s. We are proud to honor our veteran colleagues and grateful for the dedication, leadership and commitment they bring to our organization every day. Please join us in thanking these team members for their service to our country and our communities. To see photos of our Veterans Day event and attendees, view the gallery at the end of this week's edition of Prosper News Update.

Behavioral Health Champions: September and October

Recognizing team members who make a difference in behavioral health care helps reinforce the compassion, leadership and commitment that support our patients and one another every day.

Congratulations to our recent Behavioral Health Champions! September’s honoree, Riley Haile, 4 Main RN, is known for her outstanding leadership, patient advocacy and calm approach in challenging situations. October’s champion, Jahvonte Martin, Security Officer, has earned praise for his reliability, leadership and dedication to keeping our patients, families and staff safe. Please join us in congratulating Riley and Jahvonte when you see them and thanking them for the positive impact they make across Cook Children’s each day.

ServiceHub Quick Instructions

Here’s a quick tutorial on how to make requests in ServiceHub for an interpreter.

1. Open Microsoft Edge and go to the Interpreter Request website under My Important Places = ServiceHub / Spanish Onsite Interpreter
2. Click Login and sign in (auto-login).
3. Click New Request.
4. Select the Zone = MCProsper.
5. Select the Location = (MCProsper areas).
6. Fill in the fields below:
   1. PT First Name
   2. PT Last Name
   3. Room
   4. Phone #
   5. Requestor (staff name)
7. Enter the Patient MRN.
8. On second tab Service Request, select Interaction Type.
9. Select the Priority.
10. Add any necessary Notes.
11. Review the information and click Create Request.
12. Click OK when the confirmation message appears.

Tips

• Verify the MRN number before submitting.
• Include clear notes if there are special interpreter requirements.
• Review all selections before clicking Create Request to avoid delays.

Peer Support Training

Last call! We have 7 seats open for Peer Support Training this Thursday from 9 a.m. - 1 a.m. in 3401 Medical Staff Conference room. Contact Sunny Moore if you would like to attend.

Carter Blood Care: Blood Drive Nov. 13

A single blood donation can make a life-changing difference for patients and families in our community. Team members are invited to support that mission by participating in the upcoming Carter BloodCare blood drive from 7 a.m. to 2:30 p.m. on Friday, Nov. 13, at Medical Center- Prosper. Donors will receive a plush blanket while supplies last. If you're able, please consider scheduling an appointment and helping ensure lifesaving blood is available when patients need it most. Contact John Ferguson for more information.

Holiday Volunteer Opportunities

With Thanksgiving and Christmas around the corner, it’s time to sign up and volunteer for one of the north market holiday events.

Come spread some holiday cheer with us this season.

• Nov. 20 – Kaleidoscope Park Christmas Tree Lighting – Frisco
   
• Dec. 2 – Christmas on the Square in Celina
   
• Dec. 5 – Prosper Christmas Festival
   
• Dec. 5 – Plano Dickens Christmas
   
• Dec. 19 – Windsong Ranch Winter Wonderland – Prosper

In Case You Missed It

2026 Process Improvement Graduates

Continuous learning and process improvement help strengthen the care and services we provide every day. Recently, several Prosper team members were recognized for earning their Lean Six Sigma White Belt Certification during the annual Process Improvement graduation ceremony held in Fort Worth on Oct. 23. Congratulations to Janet Olewe, Abigail Reed, Tracy Thomas, Carly Lewis and Tiffany Pullom on this accomplishment, as well as the additional Prosper team members who completed their certification this year. Be sure to check out the graduation page for event photos and a complete list of 2026 graduates.

Trains at NorthPark Volunteer Opportunity

Volunteer opportunities are available for the 2026 Trains at NorthPark exhibit, running Nov. 14 through Jan. 3. This beloved holiday tradition brings joy to thousands of visitors each year and supports families served through Ronald McDonald House. Employees interested in volunteering can learn more through the contact information provided on the flyer.

Nominations Open for DFW Great 100 Nurses

The DFW Great 100 Nurses program celebrates nurses who make an extraordinary difference through their dedication, leadership and commitment to patient care. Help shine a spotlight on a deserving colleague by submitting a nomination today.

Nominate a nurse: dfwgreat100nurses.com/nominations

Fall Community Relations Volunteer Opportunities

Our fall events for Community Relations are here. As we go out into communities in our north market, we have something for everyone. Look at the events and volunteer to represent Cook Children's and help us share our story about the services we provide. If you have a teenager in your life that needs volunteer opportunities these are great events for them to come serve with us. Bring your families for some fall fun.

• Melissa Fall Fest
  • 11 a.m. - 3 p.m. on Nov. 14
  • Melissa High School football stadium area, 3030 Milrany Lane, Melissa
  • Register Here

Please reach out to Paige Mayfield if you have any questions.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website.