Congratulations to Kids' Place for 25 Years of Care; Ribbon Cutting for New Home

Kids' Place and the expert educators there have cared for children of Cook Children's employees for a quarter of a century and will continue to provide amazing care in a brand-new home. 

Their new site, located at 750 Ninth Ave., Fort Worth, hosted a ribbon cutting on Oct. 21 to celebrate the continued legacy Kids' Place provides of helping the children of our colleagues learn and grow.

Click here to watch the full video. 

Cook Children’s Launches New Leadership Mentorship Program

Ready to grow as a leader, or help another leader thrive?

Cook Children’s is introducing a six-month Leadership Mentorship Program designed to equip newly hired and recently promoted leaders as they build confidence, navigate new responsibilities, and expand their organizational perspective.

Through one-on-one partnerships, participants will:

• Learn diverse leadership styles, decision-making practices, and stakeholder strategies
• Build cross-functional relationships and networks across departments and campuses
• Deepen their understanding of system structure, governance, and resource navigation
• Connect daily work directly to our Promise, Values, and Experience Standards
• Set and pursue targeted, personal leadership goals

Now Seeking Mentors & Mentees for Cohort 1

Pairs are thoughtfully matched based on development goals, career stage, and background to foster meaningful, productive relationships.

• Mentees: Clinical and non-clinical leaders who are newly hired or recently promoted into their first Cook Children’s leadership role (excludes roles covered by existing programs, such as nursing, nurse residents, APPs, and physicians).
• Mentors: Clinical and non-clinical leaders with 3 or more years of leadership experience (excluding physicians).

To ensure dedicated support and high-quality matches, Cohort 1 is limited to 12 mentees and 20 mentors. 

How to Apply

• Participation begins with a Leader Recommendation Form, completed by the candidate’s direct leader.
• Find out more details here: Mentorship Program
• For more information, please reach out to Elaina.warren@cookchildrens.org

The Team Behind Two Million Doses of Care

Each year, the Cook Children's pharmacy teams dispense more than two million medication doses, many of them specially prepared for our patients. Behind every dose is a team of more than 200 pharmacists and pharmacy technicians working around the clock to help ensure children receive the right medication, at the right dose, at the right time.

While medication dispensing is one of the most visible aspects of pharmacy services, their responsibilities extend far beyond filling prescriptions. Our hardworking teams are managing medication procurement, sterile and non-sterile compounding, medication preparation and dispensing, medication history collection and reconciliation, handling medication safety initiatives and bedside medication delivery through the Meds-to-Beds program and more. 

Read the full story on Connect Newsroom to learn how these behind-the-scenes experts are making a difference for patients, families and care teams every day.

Save and Support with Spirit Halloween 

Save money on your Halloween purchases while supporting Child Life services at Cook Children's. Use this coupon online or in store to save 10 percent off your entire order, AND Spirit Halloween will donate 10 percent of the total purchase price to Child Life Services at Cook Children's. Visit this link for your discount and to find a store near you.

Spirit Halloween is a seasonal, pop-up Halloween store with locations in the Fort Worth area benefiting Cook Children’s. Its parent company, Spirit of Children, has donated over $917,000 back to our Child Life department since 2016. 

Together, we can make hospitals less scary for kids. 

Questions? corporatepartners@cookchildrens.org.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Blue Cross and Blue Shield of Texas (BCBSTX) Coverage and Claims Processing Alert

We are aware of an issue affecting some Cook Children's medical plan claims and benefits verification through Blue Cross and Blue Shield of Texas (BCBSTX). This issue may have caused certain covered services to appear as non-covered or to be processed incorrectly. BCBSTX is actively working to resolve the issue as quickly as possible.

At this time:

• Members should continue to access care as normal.
• BCBSTX has placed a temporary hold on claims processing to help prevent claims from being processed incorrectly.
• Providers should continue submitting claims through standard processes. Benefits verification is expected to be resolved in the coming days.
• Once the issue is resolved, BCBSTX will reprocess impacted claims as needed and issue updated Explanations of Benefits (EOBs).

Thank you for your patience and understanding as BCBSTX works to resolve this issue. We will continue to share updates as more information becomes available. 

Get Your Flu Shot Before Deadline on Friday 

Employees who need a flu vaccine can stop by the Team Health clinic between 7 a.m. - 4 p.m. Monday - Friday to get the required shot. This the final reminder before the Friday, Oct. 23 compliance deadline. 

If you receive your flu vaccine at your doctor’s office or a pharmacy, please upload proof of vaccination through the My Medical tab in the Enterprise Health Employee Portal. You’ll find a list of valid requirements for documentation on the portal. Visit the portal for information on requesting a medical or religious exemption.

All Cook Children's Health Care team members are expected to meet annual influenza vaccination requirements. Those who do not complete the vaccination requirement by the established deadline will be subject to the corrective action process outlined in Policy HR800:

• Failure to complete by the deadline: Written Warning
• Failure to complete within the next 14 days: Final Written Warning
• Failure to complete within the following 14 days: Suspension

Thank you for helping protect our patients, patient families and one another from infection this flu season. 

Cook Children's Garners Hospital Preparedness Excellence Award

This month, Cook Children’s Medical Center – Fort Worth was honored by the North Central Texas Trauma Regional Advisory Council (NCTTRAC) with the Hospital Preparedness Program Excellence Award. 

The award recognizes extraordinary dedication, collaboration, and high-level performance in regional disaster planning, response coordination, and emergency readiness. Cook Children’s was one of only two hospitals in the entire North Central Texas region to earn this distinction.

Pictured in the photo from left to right: Chief Bill Bonny, NCTTRAC Board of Directors Chair, Kaysey Pollan, another award recipient, Jim Dickerson, Executive Director NCTTRAC

Get your Leave of Absence Questions Answered 

Our Benefits Leave of Absence team will host in-person Q&A sessions to answer any questions you have related to leave (FMLA and LOA), Paid Parental Leave, and disability (STD and LTD).

Please come visit us at the Medical Center in the Family Support Meeting Rooms during the following times:

• 2 - 3:30 p.m., Friday, Oct. 23
• 2 - 3:30 p.m., Friday, Nov. 20

Please reach out to our Benefits Leave of Absence team at AskLeave@cookchildrens.org with any questions. 

Celebrate 2026 Process Improvement Graduates

You are invited to join us for the 2026 Process Improvement Graduation Ceremony as we recognize and celebrate employees who have completed our Process Improvement certification programs.

Graduates will be recognized for earning certifications in:

• Lean Six Sigma White Belt
• Lean Six Sigma Yellow Belt
• Lean Six Sigma Yellow Belt for Leaders
• Lean Practitioner
• Lean Six Sigma Green Belt

Please join us in celebrating these graduates' hard work, commitment to continuous improvement, and professional growth. Join these graduates from 1 - 3 p.m. on Friday, Oct. 23 at the Hochberger Auditorium.

Click here to watch the webcast link.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

M. Scott Perry, M.D., Appointed Interim Chief Research Officer

Following years of distinguished leadership across research, education and clinical care, M. Scott Perry, M.D., will serve as Interim Chief Research Officer for Cook Children's.

Earlier this month, William Stigall, M.D., concluded his service at Cook Children's as Vice President and Chief Research Officer. As we continue to build on the strong foundation of research and discovery established across our system, Dr. Perry will provide leadership and continuity for our research enterprise while a national search is conducted for a permanent Chief Research Officer.

Throughout his tenure at Cook Children's, Dr. Perry has been a dedicated champion of research and clinical discovery. He has helped bring greater rigor, structure and strategic focus to our research enterprise while playing an instrumental role in identifying, developing and supporting endowed chairs that drive innovation across our system.

In addition to his leadership contributions, Dr. Perry helped conceive the Neuroscience Research Endowment that led to the establishment of the Neurosciences Research Center and remains an active investigator with a nationally recognized body of work that includes more than 150 peer-reviewed publications.

Since joining Cook Children's in 2009, Dr. Perry has served in several key clinical and administrative leadership capacities, including Medical Director of Neurology, Head of the Neurosciences Institute, Director of the Jane and John Justin Institute for Mind Health, and Vice President of Faculty Development. Across every role, he has demonstrated an unwavering commitment to advancing pediatric care through research, collaboration and academic excellence.

Colleagues across the system know Dr. Perry as a thoughtful, collaborative leader who understands the vital role research plays in fulfilling the Cook Children's Promise. His ability to connect clinical care, education and research has strengthened our academic foundation, expanded opportunities for innovation and helped position Cook Children's for continued growth.

As Interim Chief Research Officer, Dr. Perry will help advance ongoing research initiatives, support our investigators and research teams, and guide our research enterprise during this transition while a national search is conducted for a permanent Chief Research Officer.

Please join us in thanking Dr. Perry for his willingness to step into this important role and in offering him your support during this transition.

A New Way to Manage System Forms Launching Oct. 14

Information Services is launching a new Forms Management System, creating a central location for managing and accessing approved Cook Children's system forms in OnBase. 

Why this change?

Forms are used throughout Cook Children’s every day but managing multiple forms can make it difficult to ensure team members are accessing the most current, approved version. The new Forms Management System will provide a one-stop shop for forms, making it easier to:

• Find and print current, approved forms
• Request a new form or changes to an existing form
• Identify form ownership and maintain appropriate oversight
• Manage form revisions and version history
• Support standardized review and approval processes
• Receive notifications when forms are approaching their required review date

Please note that mass printing of forms will continue to be managed through your assigned third-party printing vendor.

For more information about compliance, where to get on-going support and more, visit Connect Newsroom. 

Introducing 'What's New' Designed to Support Your Work in Epic 

Introducing What’s New, an improvement that makes staying up-to-date easier than ever. Soon, training updates will be available in one easy-to-access location, and they’ll be customized based on where you work within Epic. You’ll see training updates that are relevant to the specific areas you use exactly when you need them. You’ll see timely, targeted resources designed to support your workflow patterns. Epic customizes the content in What’s New, so you’ll see upgraded education prioritized based on the amount of time you document in various activities.

This Epic Upgrade and all its updates will be live on Oct.16 For more information, visit What's New on CookNet. 

T-Shirts Available from Online Cook Children's Store

Need a new addition to your closet this season? Visit the Cook Children's online store and shop shirts that support causes important to our patients, families and community, including:

• Safe Sleep Awareness
• Brain Tumor Awareness
• Epilepsy Awareness
• Sickle Cell Awareness
• Erase Kid Cancer

Find your favorite design and help spread awareness. Click here to shop. 

Retirement Announcement

Join us in congratulating a staff member who is retiring from Cook Children's.

Marie Howell, Volunteer Program Manager, is retiring after 22 years at Cook Children's on Oct. 31. Please join us for a retirement celebration from 5 to 7 p.m. on Friday, Oct. 16 in the Family Support Meeting Room.

To read more about Marie, along with other recent retirees, please visit the Retirement CookNet page. 

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Helping Improve Performance & Development

An effective Performance & Development (P&D) process helps employees understand expectations, recognize accomplishments, support growth, and ensure performance is evaluated fairly and consistently. To strengthen our process for FY27 and beyond, Cook Children's established the P&D Advisory Committee and the P&D Business Resource Group (BRG) to gather feedback, explore opportunities, and recommend improvements.

The Advisory Committee, made up of leaders from across the System, provides oversight and recommends priorities for improving the P&D process. The BRG, a diverse group of employees and leaders representing different roles, departments, and locations, brings employee perspectives to the discussion by gathering feedback, researching best practices, and developing recommendations to address priorities. Together, they are helping shape the future of P&D at Cook Children's.

Based on employee and leader feedback, the groups identified several areas to explore, including:

• Making performance ratings more meaningful and easier to understand.
• Strengthening accountability for P&D ratings and conversations.
• Improving clarity and transparency throughout the process.
• Ensuring future enhancements align with compensation and merit practices.

The groups are now working on action plans, evaluating ideas, and researching solutions designed to improve the experience for both employees and leaders.

This work is still underway, but one thing is clear: employee feedback is helping drive the conversation. Thank you to the members of the Advisory Committee and BRG for investing their time and expertise to help create a stronger, more effective Performance & Development process for everyone at Cook Children's.

We look forward to sharing future updates as this work progresses.

Please reach out to PDFeedback@cookchildrens.org if you have any questions, comments or suggestions.

Wellpoint Medicaid Contracts Scheduled to End Nov. 10; Families Have Coverage Options

Cook Children’s contracts with Wellpoint, a Medicaid health insurance plan, will end Nov. 10, 2026. As a result, Cook Children’s facilities and providers will be out-of-network for Wellpoint STAR and CHIP members. 

Wellpoint members impacted by this change will have the option to transition to a Medicaid plan that includes Cook Children’s. For members within our primary service area, Aetna Better Health or Cook Children’s Health Plan (CCHP) are alternatives. For Wellpoint members in Texas and outside of the immediate area, Cook Children’s participates in other Medicaid health insurance plans that serve families in their region.

Cook Children’s will continue to provide emergency services to all patients. Additionally, ongoing care may continue when authorized by Wellpoint through continuity-of-care provisions. Until Nov. 10, Wellpoint members will continue to be seen and scheduled for services at Cook Children’s. 

Our goal is to ensure families have the information they need to make the best decisions for their child’s care. We have a dedicated page for families on the Cook Children’s website with details and instructions on how to navigate this transition.

For Cook Children’s team members, we have prepared detailed guidance to ensure you have the answers needed to support our families. Find them on the Payor Relations site on CookNet. This link is should not be shared outside of Cook Children's. Please only share information from Wellpoint update | Cook Children's with patient families.

Stop By Art Exhibit Featuring Work from Our Nurses

You’re invited to experience Sent with Care, a public art exhibit featuring original postcards created by Cook Children’s nurses.

Sent with Care celebrates the everyday work of pediatric nurses at Cook Children’s. The project uses thoughtful data storytelling to make the invisible work of nursing more visible. Participants observed one aspect of their work or experience over time, tracked it, and created a postcard-sized visual that turns those data points into a personal story that illustrates the breadth, complexity, and value of pediatric nursing. Together, these postcards honor the expertise, presence, advocacy, and human connection that nurses bring to children and families every day.

The exhibit is on display at the South Main District MicroPark, 105 S. Main St., Fort Worth, in the hot pink shipping container. Drop by for a special event on Friday, Oct. 9. from 3 to 4:30 p.m.

Celebrate 2026 Process Improvement Graduates

You are invited to join us for the 2026 Process Improvement Graduation Ceremony as we recognize and celebrate employees who have completed our Process Improvement certification programs.

Graduates will be recognized for earning certifications in:

• Lean Six Sigma White Belt
• Lean Six Sigma Yellow Belt
• Lean Six Sigma Yellow Belt for Leaders
• Lean Practitioner
• Lean Six Sigma Green Belt

Please join us in celebrating these graduates' hard work, commitment to continuous improvement, and professional growth. Join these graduates from 1 - 3 p.m. on Friday, Oct. 23 at the Hochberger Auditorium.

PI Graduation 2026

• Starts: Oct 23, 12:45 - 3:15 p.m.
• Webcast Link: https://cookchildrens.rev.vbrick.com/#/webcasts/pig102326

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

Reminder: Get Your Flu Vaccines; Visit an Onsite Flu Fair

All employees are required to complete the annual influenza vaccination process and receive their flu vaccine by Oct. 23, 2026.

To get started you must complete the electronic influenza consent form on Enterprise Health Portal. Then, attend one of the various onsite flu fairs or upload your flu vaccine you received from a non-Cook Children's provider, such as a physician's office or pharmacy, through the My Medical tab in the Enterprise Health Employee Portal.

Visit one of the remaining flu fair sites to receive your shot:

• Oct. 6: Noon to 3 p.m., ROB 1102-1103
• Oct. 7: 7 a.m. to 3 p.m., Family Support Meeting Center
• Oct. 7: 9 a.m. to Noon, Calmont
• Oct. 8: 7 a.m. to 3 p.m., Camelot Light Court

Visit Connect Newsroom to learn more exemptions, compliance, and how to pick up flu vaccines for department events.

Halloween Hoopla is Almost Here!

Halloween Hoopla is right around the corner, with contests and ways to participate for all employees across Cook Children’s.

Whether you’re planning a creative costume, connecting with your team or taking the stage for a skit, now is the time to join the fun.

Planning a skit? Don’t wait! The deadline to record is approaching.

Visit the Halloween Hoopla CookNet page to explore this year’s contests, review participant guidelines, or see virtual options to participate.

Cheer on the Dallas Mavericks with Cook Children’s

Grab your family and friends and join your Cook Children’s family for a special night of NBA basketball as the Dallas Mavericks take on the Los Angeles Clippers!

The game tips off at 7 p.m. on Saturday, Nov. 21, at American Airlines Center in Dallas.

The fun doesn’t end at the final buzzer; attendees will have an opportunity to stay after the game and shoot a free throw on the court.

To kick off the NBA season, wear your favorite basketball team gear to work on Oct. 16-18.

Visit the Team Experience CookNet page for all details and link to purchase tickets.

Thanks for Attending Back to School Fair; Learn About Tuition Assistance

Thank you to all who attended the Back-to-School Fair in the Atrium at the Fort Worth Medical Center. This fair showcased different educational opportunities for our employees.

And don't forget: If you have an undergraduate or graduate degree in mind, Cook Children's offers tuition assistance to both full- and half-time employees using EdAssist.

To learn more about this benefit offered to you, visit the Tuition Assistance CookNet page.

Chicken Salad Chick is Coming to Camelot Light Court

Spread the word, Chicken Salad Chick will be having pop-ups between 11 a.m.- 2 p.m. on Oct. 7 and Oct. 21 in front of Camelot Food Court for you to purchase.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

New Plan Year for Benefits Starts Oct. 1

A new medical insurance carrier and other high-quality benefits take effect today with the start of the 2026-2027 plan year.

Cook Children's invests more than $200 million annually in benefits designed to help our team members thrive. It’s an investment that reflects an ongoing commitment to you and your family. Benefit options include medical, dental, vision, retirement, disability, life insurance, leave of absence, mental health resources and a variety of support for well-being.

The benefits you selected during open enrollment in August 2026 run from Oct. 1, 2026, through Sept. 30, 2027. The bullets with astericks are new this year. A quick recap of highlights:

• *The switch to Blue Cross and Blue Shield of Texas (BCBSTX) offers more in-network provider options, improved contract rates to help manage out-of-pocket costs, and a simplified experience for all your medical plan questions.
• *Disabled dependents over age 26 remain covered, as long as the disability occurred before age 26 and eligibility requirements are met.
• *Digital tools FitOn Health and Enrich promote content to build physical and financial wellness.
• Judi Rx, formerly called Capital Rx, continues as pharmacy benefits manager. A big perk is the convenience of filling prescriptions at Cook Children’s retail pharmacies in Fort Worth and Prosper.
• Flexible spending accounts will be managed by Health Equity effective Oct. 1, 2026 (formerly managed by Navia).

Click here to view the benefits CookNet page or email your questions to AskBenefits@cookchildrens.org.

Temporary Sidewalk Closure Near 901 Building

Beginning Oct. 5, the sidewalk in front of the 901 Building between W. Humbolt St. and Terrell Ave. will be temporarily closed for several months.

Staff Access

Staff, including those working in the Rosedale Office Building and Urgent Care Center, can continue to access the Fort Worth Medical Center through the 901 Building by using their badge at the door located next to the garage exit on Humbolt Street, as shown in the graphic.

This entrance leads into the Terrell Avenue Garage, where you can access the 901 Building on the first floor. From there, take the elevator or stairs to the third floor and use the skybridge to reach the rest of the Medical Center.

Patient and Family Access

If you encounter a patient or family on the south side of campus, please direct them to the following parking locations for easier access:

• Medical Center patients and visitors: park in the 7th Avenue Garage
• Dodson patients and visitors: park in P1 Garage
• Behavioral Health-ABC patients and visitors: park in the Terrell Garage

Thank you for your patience and cooperation while this work is underway.

Enjoy Exclusive Access During Family Fun Day at Six Flags

Get ready for a day of thrills! Cook Children’s Family Fun Day returns to Six Flags Over Texas from 11 a.m. to 6 p.m. on Saturday, Nov. 7.

This year Six Flags will be open exclusively for Cook Children’s employees and their families. With no other company joining us, you can look forward to a fully private park experience, shorter lines and more time to enjoy your favorite rides and attractions.

Employees who purchase one or more tickets will receive one free ticket! Employees can purchase a total of six tickets at $16.24 each ($15 plus $1.24 tax). Each ticket includes park admission and parking. Children 2 and under are free and do not need an admission ticket. The original price for one ticket that includes Six Flags park admission and parking is valued at $89.99, so this is an outstanding offer.

Additional offers:

• Add on a Single Meal Deal [1Meal - 1 Snack - 1 Beverage] to enjoy inside the park at select park locations for $19.99 per person.
• Upgrade your event ticket to a Gold Season Pass for unlimited access to Texas and Oklahoma Six Flags locations including parking for a special price of $29.00. Must purchase on the day of the event.

And there’s a brand-new thrill waiting for you, Tormenta Rampaging Run is now open. The record-breaking coaster is the world’s tallest, fastest and longest dive coaster and features a 95-degree beyond-vertical drop. Make plans to bring your family and enjoy an unforgettable day of rides, food and fun with your Cook Children’s family.

Ready for the thrills? Visit the Team Experience CookNet site to learn more about Family Fun Day, review ticket-purchasing instructions and purchase your tickets.

October is Cybersecurity Awareness Month

This year's theme is 'Don't Make It Easy for Them.' Throughout the month, Information Services will share practical tips and resources to help employees build safer online habits and make life difficult for cybercriminals.

In addition to the Cybersecurity Rock Star Challenge, employees can participate in the new Phishing Derby and Cyber Quest Scavenger Hunt. Watch for weekly security tips, fun activities, prize opportunities, and resources designed to help protect both personal and organizational information.

Visit the Cybersecurity Awareness Month page on CookNet for activities, schedules, resources, and participation details throughout October.

Sign up for Fort Worth Medical Center Trick or Treat Patient Event

Help create a fun Halloween experience for our patients by signing up your department at this year's Halloween event.

If your department plans to participate, please click here to see the requirements and forms to sign up. The first 25 forms submitted are guaranteed a table.

All forms must be turned in by Oct. 16, to Katie Shanklin in the Child Life Department via email patientevents@cookchildrens.org For more information, please call 682-885-4270.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

Next Steps in Home Stretch of Year-End P&D

Now that you've had a conversation with your manager about your performance and development. Next, you must make sure to acknowledge your performance conversations in Workday by Oct. 5.

By verifying that the conversations took place, you’re acknowledging that you and your manager went over your annual performance evaluation and calculated rating together. Team members will choose between two statements in Workday:

1. “I acknowledge that I have had a conversation regarding the review with my manager.”
2. “I acknowledge the review meeting has been held, and I would like to request further discussion.”

If the second option is selected, the manager and manager’s leader will be notified. You and your manager will have five business days to discuss the matter further. Contact Human Resources for guidance if there are any extenuating circumstances to consider.

Important point to know:

• Leave of Absence -- Performance evaluation for a team member on an approved leave of absence won’t be submitted until they return to work.

Thank you for the time, intentionality and respectfulness you put into the annual performance review process. We hope our team members had impactful conversations that celebrated your accomplishments, identified any opportunities for improvement and explored paths for your career growth.

Questions? Contact your HR Business Partner. You can also visit the P&D page on CookNet for resources and more information.

Now Accepting Donations for Homeless Initiative Program

Now through Oct. 23, you can donate to the Homeless Initiative Program drive. Donation boxes are located across the system.

Acceptable donation items (must be new) are

• Baby wipes
• Bath Towels
• Hand Towels
• Pillows
• Twin sheet sets
• Washcloths

Contact bianca.ramos@cookchildrens.org with questions.

Join Fitness Challenges on Personify Health, Redeem Rewards

Join the Wellness Zone in two fitness challenges this Halloween season. You can join in the month-long progressive squat challenge, called Squatober or join the European Texpedition Steps Challenge. Through these challenges you can build strength, power and endurance in your core and lower body with workouts you can do anytime of the day.

To register go to the "Challenge" tab on Personify Health.

Already have an account? Click here to log into Personify!

Log in Troubleshooting Tips!

1. Enter your Cook Children’s email as your username
2. Click out of the box after you enter your email/username and you should automatically be taken to the Cook Children’s Secure Single Sign On page.
3. Enter your employee ID number with letters and leading zeros and your Cook password that you use to log into your computer

Click here to enroll in Personify!

See Photos from APP Sweet Splashdown

Congratulations to our Advance Practitioner Providers who reached a systemwide goal of a 75% response rate for the 2026 Your Voice Matters Survey!

APP Leadership rewarded their staff with a fun dunk tank and ice cream during National APP week. See photos from the event on Connect Newsroom.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

Heartfelt Dedication to our Promise

Balloons, bubbles, and bursts of cheers filled a hallway to celebrate a special patient milestone following a successful surgery.

This celebration reflects the impact of the dedication, compassion, and teamwork that takes place every day here at Cook Children's. Every department plays a role in creating outcomes worthy of applause. This story is a testament to what we can achieve together.

Read more and see the video on CookNet.

You must be on Cook Children's network to view this story.

Reminders on Changes for Health Benefits

Our new plan year is right around the corner, including the transition of medical coverage to Blue Cross and Blue Shield of Texas (BCBSTX) starting Oct. 1. Here’s what you need to know:

• Look for new ID cards arriving in the mail at your home address.

• Register your Blue Access for Members account using the member ID printed on your card. Download the BCBSTX app from the Apple App Store or Google Play.
• If you’re enrolled in a Meritain Health medical plan, you have until Sept. 30 to buy over-the-counter CVS health care products with your final $25 quarterly health allowance. Order online at https://www.cvs.com/benefits or download the OTC Health Solutions app.
• Flexible Spending Account (FSA) cards issued by HealthEquity can be used as of Oct. 1. Continue to use your current Navia card through Sept. 30. Plan designs aren’t changing – only the administrator.

Why are we making the move to BCBSTX? More in-network provider options. Improved contract rates to help manage out-of-pocket costs. And a simplified experience for all your medical plan questions.

Visit the BCBSTX / Cook Children’s Transition Support Website to learn more. Or contact the Benefits team at askbenefits@cookchildrens.org.

Stop by the Wellness Zone Open House

Join us the at Wellness Zone to explore the facility open to you! Stop by between 3-6 p.m. on Tuesday, Sept. 29 at 901 7th Avenue, 2nd Floor.

What's in store?

• Tour the facility
• Snacks and refreshments
• Door PRIZES! - $50 value
• Zumba dance party
• Complimentary chair massages between 4 p.m. - 6 p.m.

For more information about the Wellness Zone, visit their CookNet site.

Enter to Win Diamond Heart Pendant courtesy of Collections Fine Jewelry

One Cook Children’s employee will win a stunning piece of fine jewelry to wear or share with a loved one. Created by Collections Fine Jewelry, this diamond and 14kt white gold pendant was designed to honor our health care heroes who give their hearts to Cook Children's patients every day.

Raffle tickets are available to Cook Children's employees only and are available for $10 each or three for $25. Raffle tickets may be purchased online via the QR code above or in person at Camelot Light Court at Medical Center-Fort Worth throughout September. A drawing will be held on Oct. 5 to choose a winner.

For more than 70 years, Jewel Charity Members have raised essential funds to support uncompensated care at Cook Children's. Funds raised through this exclusive raffle will directly support the most immediate needs of our patients and their families!

Click here to purchase raffle tickets or visit jewelcharity.org to learn more about Jewel Charity's mission.

Retirement Announcement

Join us in congratulating a staff member who is retiring from Cook Children's:

• Wanda Cargile, Insurance Specialist North Denton PC, is retiring after 27 years on Sept. 30.

To read more about Wanda along with other recent retirees please visit the Retirement CookNet page.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

Karen Love Retires After Eight Years Leading Cook Children's Health Plan

A remarkable chapter is coming to a close as Karen Love, MHA, retires after eight years as President of Cook Children's Health Plan.

Under Karen's leadership, the Health Plan experienced significant growth while staying true to its mission of improving the lives of children and families.

To read about Karen's legacy of advocacy, service and creating healthier communities across Texas, visit Connect Newsroom.

Acknowledge Your Performance Conversation in Workday

As managers wrap up Performance & Development (P&D) discussions with employees by Sept. 28, don’t forget to log in to Workday to acknowledge that you and your manager reviewed your annual performance evaluation and calculated rating together.

You must complete this P&D task by Oct. 5. Here are the steps:

1. Go to your Workday inbox

2. Select the “To Do” – Acknowledge Performance Review Check-In

3. Click “Get Started”

4. Select the appropriate acknowledgement statement in the “Status” field

5. Add comments, if desired

6. Click submit

Step 4 gives team members the choice between two statements:

• “I acknowledge that I have had a conversation regarding the review with my manager.”
• “I acknowledge the review meeting has been held, and I would like to request further discussion.”

If you choose the second option, your manager and the manager’s leader will be notified in Workday. You and your manager will have five business days to discuss the matter further. Learn more at the P&D page on CookNet.

Information Services News

ServiceNow, Epic and Workday Requests Are Getting Easier

What's Changing?

Requests for ServiceNow, Epic and Workday will no longer be submitted through Optimization categories.

Instead, go to the Employee Center and search for:

• ServiceNow Enhancements
• Epic Enhancement Request
• Workday Request

Select the option that best matches your need, and your request will be sent to the right team automatically.

To learn more about the changes on the Idea Portal and how it will be easier to track your requests, visit Connect Newsroom.

ServiceNow Incident Reporting Update: Identifying Patient Care Impact

What is Changing?

A new question is now available when reporting an issue through Epic "Something is Broken/Epic Report an Issue" or the ServiceNow Employee Center:

Question: Is there an impact to patient care?

Select the option that best describes the impact only when the issue is:

• Preventing Patient Care – Patient Present Right Now
• Preventing Scheduled Patient Visit
• Preventing Documentation or Result Entry

Selecting one of these options elevates the incident for expedited assessment by the appropriate Information Services support team. Please include a clear description of the issue and your callback information so the on-call responder can contact you if additional details are needed.

Appropriate use of these options helps the IS team prioritize incidents that may directly affect patient care.

Kids' Place has Openings for Ages 2+

There are currently spaces are available at Kids Place for the 2-year-old and preschool age groups.

To learn more, please visit Kids' Place registration.

Please note the infant age group is currently on a waitlist and members of Kids' Place will reach out directly to you if you are on the waitlist and a spot becomes available.

Sign Up for Employees Care

It’s not too late to sign up for Employees Care 2026. Stop by one of the Employees Care events occurring now until the end of the month to make a donation and grab your thank you gift(s).

Can’t make it to one of our events but still want to make a difference in the lives of patients, families, and colleagues? Click here to sign up.

Because of you, we’re able to go above and beyond for those under our blue peaks. Click here to see a few of the recently funded Employees Care projects that help create moments of magic for patients across our healthcare system. Contact EmployeesCare@cookchildrens.org with any questions.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

Join the Fun at This Year's Halloween Hoopla

Halloween Hoopla is returning this October. Get ready for creative costumes, spirited skits, friendly competition and plenty of Halloween fun. Gather your team, bring your best ideas and join us for one of our favorite employee traditions. There are opportunities to join in on festivities no matter where you work.

• Fort Worth Medical Center (live-streamed): Friday, Oct. 30, 2–3 p.m. | Live costume and skit contests. The last day to record a skit is Oct. 15.
• Prosper Medical Center: Friday, Oct. 30 | Campus contests and activities
• Calmont Office Building: Wednesday, Oct. 28, 12–1 p.m. | Live costume contest and virtual contest
• Virtual Hoopla: Open to ALL employees, no matter where you work. Enter the individual or group costume contests by submitting a photo.

Please review the Participant Guidelines before registering, as well as the Recording Studio Guidelines if your team plans to record a skit in Sparklefly Studio.

Ready to participate? Visit the Team Experience CookNet page for event details, registration information, deadlines and participant guidelines.

Today is North Texas Giving Day; Help us have a record-breaking year

Today is one of our biggest fundraising days of the year – North Texas Giving Day. Today, our community comes together to make a difference in the lives of patients and families across our entire health care system. These funds help provide the latest equipment, care for unbillable services and so much more. That’s why we need your help! 

Help us spread the word and make a difference by:

1. Click the link below to make a tax-deductible gift. When you donate, your gift will be DOUBLED thanks to Stonelake Capital Partners LLC for their generous one-for-one match up to $20,000.
2. Follow @CookChildrensHealthFoundation on Facebook and Instagram for updates. Re-share posts, tag a friend and help us have our best year yet. 

Cook Children's | North Texas Giving Day 

Thank you for going above and beyond for our patients and families. 

Your Voice Matters Survey – We Did It

Thank you to everyone who completed the survey. More than 7,500 employees took the time to share their experiences, ideas, and feedback. Together, your voices are helping us identify our strengths, uncover opportunities for growth, and drive meaningful action that supports our teams, our patients, and our commitment to safety and quality.

What’s Next?
In October, leaders will receive access to the survey results portal and begin reviewing feedback from their teams. Throughout the fall, leaders will meet with their teams to discuss the results, celebrate strengths, and identify opportunities for improvement. Together, each team will select a focus area to sustain or improve. At the same time, executive leaders will review organization-wide feedback to identify key system priorities. Stay tuned for updates as we share survey insights and the actions that will help shape our future together.

The eCards Recognition Program Is Back

Looking for a simple way to brighten someone’s day? The popular eCards Recognition Program is back. These eCards are a quick and meaningful way to show appreciation, celebrate contributions, and help colleagues feel valued for the important work they do to fulfill our Promise every day.

Ready to Recognize Someone?

Visit the Recognition Tools page on CookNet. Scroll down to the section for eCards to see all your options for cards.

When you have someone in mind, select the “click here to send an eCard” button. The link takes you to the eCard builder with instructions on how to select a card, add your recipient(s) and a personal message. You’ll receive confirmation on the screen when your eCard is sent. Also, be sure to favorite this site (Modern Card) so it’s easy to return to send more cards.

Please note: If it’s your first time sending an eCard, you’ll be prompted to accept the Power Apps permissions. You’ll only need to do this once then you’re ready to start recognizing your colleagues. 

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Five Cook Children's Specialties Earn National Recognition

Thank you to our teams, who work day in and day out to provide exceptional care to our patients. Because of your hard work, Cook Children's Health Care System has earned national recognition in five specialties on the 2026-27 U.S. News & World Report Best Children's Hospitals list.

The recognition includes the 19th consecutive year that Cook Children's Neurology & Neurosurgery program has been nationally ranked. Notably, the program has appeared in the rankings every year since U.S. News & World Report introduced pediatric specialty rankings in 2008, reflecting nearly two decades of consistent excellence in caring for children and families.

To be the first to read about this news, visit Checkup Newsroom.

Anne Rote Named President of Cook Children’s Health Plan

Please join us in welcoming Anne Rote as President of Cook Children's Health Plan, succeeding Karen Love, who will retire Sept. 30. Anne brings more than 25 years of health care leadership experience and a passion for improving access, quality and outcomes for children and families. She began her new role at our organization on Sept. 8, 2026.

Anne's expertise in health plan operations, strategy and value-based care will help strengthen Cook Children's Health Plan as we continue to meet the evolving needs of our members. She holds a bachelor's degree from Rice University and an MBA from Southern Methodist University.

“I am honored to join Cook Children’s Health Plan and excited for what we can accomplish together,” Anne said. “Working alongside our members, providers and community partners, we have a vital opportunity to make a lasting difference for families and deliver on Cook Children’s Promise to improve the health of every child in our care and our communities.”

Throughout her career, Anne has led the development, management and operation of government-sponsored health plans, integrated delivery systems and medical groups. She is known for building strong partnerships between providers and payers, creating innovative care models and leading high-performing teams that deliver both exceptional service and sustainable growth.

"Anne brings a wealth of experience and a proven track record of leading complex healthcare organizations while keeping patients and families at the center of every decision," said Rick W. Merrill, Cook Children’s President and CEO. “Her expertise in health plan operations, partnership development and innovative care models will help position Cook Children's Health Plan for continued success. We are excited to welcome Anne and look forward to the impact she will make for the children and families we serve.”

Flu Vaccines 2026: Visit an Onsite Flu Fair

All employees are required to complete the annual influenza vaccination process and receive their flu vaccine by Oct. 23, 2026.

To get started you must complete the electronic influenza consent form on Enterprise Health Portal. Then, attend one of the various onsite flu fairs or upload your flu vaccine you received from a non-Cook Children's provider, such as a physician's office or pharmacy, through the My Medical tab in the Enterprise Health Employee Portal.

Visit Connect Newsroom to learn more about flu fairs and other important information including exemptions, compliance, and how to pick up flu vaccines for department events.

Get Ready for Performance Review Check-In Conversations

As we wrap up annual performance reviews, managers are reaching out to schedule time one-on-one to discuss the outcome of each team member’s evaluation and their overall calculated rating.

These conversations pave the way for continued improvement and professional development. The goal is to provide constructive feedback that empowers everyone to thrive and flourish in their careers.

A few tips for a productive conversation with your manager:

• Prepare: Take time beforehand to reflect on your achievements, how you’ve demonstrated Cook Children’s values, and any work challenges you navigated since the start of the performance year on Oct. 1, 2025. You may want to have your self-evaluation handy.

• Listen actively to your manager’s feedback and suggestions.

• Ask questions if you need clarification.

• Share your honest perspective. Your input can connect the dots to help your manager make specific and impactful recommendations.

After you’ve completed the performance discussion with your manager, you must acknowledge that the conversation took place by Oct. 5. Follow these steps:

1. Go to your Workday inbox
2. Select the “To Do” – Acknowledge Performance Review Check-In
3. Click “Get Started”
4. Select the appropriate acknowledgement statement in the “Status” field
5. Add comments, if desired
6. Click submit

Learn more at the Performance & Development page on CookNet.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

Major Construction Update: 7th and Terrell Intersection Closure

Effective this Monday, Sept. 14, the intersection of 7th and Terrell Avenues will close to vehicular traffic through early January. Review the map for details on new traffic patterns and the best routes to your destination. Please note your commute to the garage will look different, but the Terrell Garage is open.

Commute & Traffic

Allow extra time for your commute to accommodate traffic congestion and ensure you arrive safely and on time. Remain alert for vehicles and pedestrians navigating the campus. The Terrell Garage is open and staff who are assigned to it must park there.

Pedestrian Routes

The mid-block crosswalk on Terrell Avenue will close. Employees entering the Medical Center from the Terrell Garage or the south side of campus must use these alternative routes:

• Basement level: Enter through the South Tower entrance (badge access required).
• 3rd floor: Use the skybridge over Terrell Avenue (badge access required) to reach the 2nd floor of the Medical Center.
• Street level: Walk east to 6th Avenue.

Safety Reminders

• No jaywalking: Crossing mid-block on Terrell Avenue is hazardous. Please set a safe example for patients, families, and visitors. To cross Terrell Avenue, use only the skybridge or the crosswalk at the intersection of Terrell and 6th Avenues.
• Emergency Department: Do not use the ED entrance as a walk-through to access the hospital.

Upcoming Milestones

• Sidewalk closures: Sidewalks at the 7th and Terrell intersection close on Oct. 5. Further details will follow soon.
• Reopening: Terrell Avenue (from 7th Avenue to the South Tower) is scheduled to reopen to vehicles and pedestrians in early January.

Shuttles: Parking Services is providing a staff shuttle service solely for employees impacted by the closure of the 8th and Terrell Garage. These employees have each been reassigned to a specific exterior lot. This shuttle service is not available to other staff, patients, families, or visitors. Click here for more information.

Thank you for your patience during our West Tower construction project. Read more about completed phases and upcoming work in the Connect article: Construction Progress: Milestones Reached and What's Ahead

Flu Vaccines 2026: Onsite Flu Fairs Begin Sept. 15

All employees are required to complete the annual influenza vaccination process and receive their flu vaccine by Oct. 23, 2026.

To get started you must complete the electronic influenza consent form on Enterprise Health Portal by Sept. 15. Then, attend one of the various onsite flu fairs or upload your flu vaccine you received from a non-Cook Children's provider, such as a physician's office or pharmacy, through the My Medical tab in the Enterprise Health Employee Portal.

Visit Connect Newsroom to learn more about flu fairs and other important information including exemptions, compliance, and how to pick up flu vaccines for department events.

Into the Silent Sky: Teddy Bear Transport’s Lifesaving Flight After Sept. 11, 2001

By Tracey Stephens, RN, former employee and wife of Todd Stephens

Editor's note: Patient-specific details have been removed to protect privacy.

In the dark, uncertain hours following Sept. 11, 2001, the United States was under an unprecedented, total military lockdown. Civilian aviation had vanished. Air traffic control screens were completely blank, commercial tarmacs were dark, and the sky belonged exclusively to heavily armed military fighter jets.

Yet hundreds of miles away, a critically ill infant needed specialized care available at Cook Children’s Medical Center in Fort Worth. A ground ambulance would take hours, making air transport essential. It was a literal matter of life or death, requiring a miracle just to get off the ground.

While the rest of the nation held its breath, the dispatchers and command at Cook Children’s waged a frantic battle on the phones, coordinating directly with the Federal Aviation Administration (FAA) and military command. Recognizing the stakes, authorities granted the Teddy Bear Transport crew a historic, highly exclusive emergency waiver.

Approximately 48 hours after the nation was attacked, pilots Todd Stephens and Ray Crain stepped into the cockpit of the King Air 200 along with the Neonatal Critical Care Team. When they advanced the throttles and lifted off into the North Texas night, they became one of the only civilian flight crews permitted into United States airspace.

The crew flew into a historical vacuum. Surrounded by eerie, echoing silence on the radio, looking down at completely dark, abandoned commercial runways, and flying with the watchful eyes of NORAD tracking their every move, Todd and Ray pressed onward through the empty sky.

As they neared their destination, the true magnitude of their mission became visually striking. Out of the darkness, two military fighter jets scrambled from a nearby base and dropped into formation, flanking the Teddy Bear Transport plane. Escorted closely by the roaring, heavily armed fighters through a locked-down sky, Todd and Ray piloted the medical aircraft safely to its destination under the protective watch of the United States military.

They flew not out of comfort, but out of a profound duty to a child they had never met. Because of their courage, skill, and willingness to fly when the world was gripped by fear, they safely retrieved that newborn. They delivered the baby to the intensive care unit in Fort Worth and gave a family a lifetime of birthdays.

As we mark the 25th observance of 9/11, we honor the crew of that flight. Todd Stephens, Ray Crain and Cook Children’s stand as a shining reminder that even in humanity’s darkest and quietest moments, heroes will always find a way to bring light, hope and life back into the sky.

Retirements

Join us in congratulating staff members who are retiring from Cook Children's:

• Ginny Ciriot, Burleson Pediatrics NP/PA, retired after 50 years on Sept. 5.
• Ceci Brown, Senior Nurse Informaticist, is retiring after 32 years on Oct. 2. Please join us for a retirement celebration from 1-3 p.m. on Wednesday, Sept. 30 in the South Tower Classroom 1163 at Medical Center-Fort Worth.

To read more about Ginny and Ceci, along with other recent retiree please visit the Retirement CookNet page.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

Flu Vaccines 2026: Onsite Flu Fairs Begin Sept. 15

All employees are required to complete the annual influenza vaccination process and receive their flu vaccine by Oct. 23, 2026.

To get started you must complete the electronic influenza consent form on Enterprise Health Portal by Sept. 15. Then, attend one of the various onsite flu fairs or upload your flu vaccine you received from a non-Cook Children's provider, such as a physician's office or pharmacy, through the My Medical tab in the Enterprise Health Employee Portal.

Visit Connect Newsroom to learn more about flu fairs and other important information including exemptions, compliance and how to pick up flu vaccines for department events.

Get Ready for Year-End P&D Conversations

Your manager will be reaching out to schedule performance conversations during September as we enter the home stretch of our year-end Performance & Development activities.

These one-on-one sessions provide you and your manager with a scheduled block of time to discuss your performance over the past year, paving the way for continued improvement and professional development in the coming year. The goal is to provide constructive feedback that empowers everyone to thrive and flourish in their careers.

A few tips for a productive conversation:

• Prepare: Take time beforehand to reflect on your achievements, the Cook Children’s values you demonstrated, and any work challenges you navigated since the start of the performance year on Oct. 1, 2025.

• Listen actively to your manager’s feedback and suggestions.

• Ask questions if you need clarification.

• Share your honest perspective. Your input can connect the dots to help your manager make specific and impactful recommendations.

Learn more at the P&D page on CookNet.

Watch Now: A Conversation with Matthew Carroll at the Summer 2026 Town Hall

If you were unable to attend the Aug. 13 Town Hall or would like to revisit the topics discussed, recordings of individual segments will be available to watch on demand over the next few newsletters.

This featured segment includes a conversation with our new Chief Quality Officer, Matthew Carroll, M.D., MHA, MSHQS about the high-quality care we strive for at Cook Children's.

Watch the segment to revisit these important Town Hall highlights.

NFL Kickoff: Jersey Days

Wear your favorite NFL jersey on Sept. 10-13 to kick off the upcoming football season! Show off your football pride and send a photo to team.experience@cookchildrens.org.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

Final Day to Complete the Your Voice Matters Survey: Open now through 11:59 p.m.

This is the last day to complete the Your Voice Matters Survey, closing at 11:59 p.m. tonight. We are currently at 71% for employee participation, but our goal is to reach more than 75%. It is important for us to hear from you about your work experience. Your survey input helps to drive real improvements that enhance our team, patient and safety/quality experiences at Cook Children’s.

It’s easy to take the survey: See the email you received from Press Ganey today – or click here to take the survey. You can also go to the CookNet homepage scroll and click the banner to go directly to the survey. Use your employee identification number as your password.

Tip: add a leading zero(s) if your identification number is fewer than six digits. (For example: 9999 = 009999.)

Questions about the Your Voice Matters survey? Visit the CookNet survey page or email teamexperience@cookchildrens.org.

TB Questionnaire and Respiratory Mask Fit Requirements

Requirement reminders for Performance & Development: Managers, as you complete Performance & Development (P&D) evaluations, please verify that employees are compliant with both the annual Tuberculosis (TB) Questionnaire requirement by asking them to complete the form in Enterprise Health and any required Respiratory Mask Fit Testing obligations.

TB Questionnaires: Employees who completed the TB Questionnaire during the August 2025 campaign remain current in the Enterprise Health portal until the day after the annual due date of Sept. 14, 2026. Employees who have completed the TB Questionnaire during the current campaign will remain current until the day after Sept. 14, 2027.

Respiratory Mask Fit Testing: Employees who are currently late on their required Respiratory Mask Fit testing have been granted a final extension and must complete the requirement by Dec. 11, 2026. Please schedule your Respiratory Mask Fit test with Occupational Health as soon as possible. Appointments are filling up fast.

Please click here for more information about actions required. Thank you for your partnership in maintaining a safe, healthy, and compliant environment for our patients, families, and team members.

Building Our Future: Celebrating West Tower Milestones and What to Expect Next

Construction across the Fort Worth campus continues to move forward, and we're beginning to reach important milestones. From completing major infrastructure work to progress on the future West Tower, each step brings us closer to expanding capacity and creating more space for the children and families we serve.

Take a look at the latest construction updates, key milestones, upcoming projects and what team members can expect next.

Click here to learn more about what's happening across the Medical Center-Fort Worth campus and view drone footage of the West Tower construction site!

Reminder about Parking: 8th and Terrell Parking Garage is Closed

The 8th and Terrell Parking Garage is closed completely for parking. The sidewalk along Terrell Avenue between 8^th and 7^th avenues is closed to pedestrians.

If you previously parked in this garage, please check for an email sent from Parking Services to see your new parking assignment. You may NOT park in other lots or garages, per policy MC 252.

Please contact Parking Services by phone at 682-885-7492 or by email ParkingServices@cookchildrens.orgwith questions.

Watch Now: Merridth Simpson's Summer 2026 Town Hall Benefits and HR Updates

If you were unable to attend the Aug. 13 Town Hall or would like to revisit the topics discussed, recordings of individual segments will be available to watch on demand over the next few newsletters.

This featured segment includes updates from Merridth Simpson, SVP, Chief Human Resources Officer about our benefit plans starting in October, important Human Resources reminders and news about Care Share.

Watch the segment to revisit these important Town Hall highlights.

Enter to Win Diamond Heart Pendant courtesy of Collections Fine Jewelry

One Cook Children’s employee will win a stunning piece of fine jewelry to wear or share with a loved one. Created by Collections Fine Jewelry, this diamond and 14kt white gold pendant was designed to honor our health care heroes who give their hearts to Cook Children's patients every day.

Raffle tickets are available to Cook Children's employees only and are available for $10 each or three for $25. Raffle tickets may be purchased online via the QR code above or in person at Camelot Light Court throughout September. A drawing will be held on Oct. 5, 2026, to choose a winner.

For more than 70 years, Jewel Charity Members have raised essential funds to support uncompensated care at Cook Children's. Funds raised through this exclusive raffle will directly support the most immediate needs of our patients and their families!

Click here to purchase raffle tickets or visit jewelcharity.org to learn more about Jewel Charity's mission.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

Occupational Health is Now Team Health

We care about you! As our organization continues to grow and evolve, so does our commitment to supporting the health, safety, and well-being of every employee across the Cook Children's system. To better reflect that commitment and the breadth of services we provide, Occupational Health Services will now be known as Team Health. While the name is changing, our mission remains the same: providing exceptional care and support to every team member every day. The new name reflects a broader vision, one that encompasses the comprehensive health needs of our workforce while emphasizing that every employee is an important part of the Cook Children's family.

Team Health will continue to provide essential services such as work injury and illness management, immunizations, workers' compensation support, return-to-work evaluations, TB testing, respiratory mask fit testing, hazardous material exposure evaluations, workplace accommodations, and ergonomic services. As we move forward, we are always looking at ways we can expand services and enhance access across the Cook Children's system, ensuring that more team members can easily receive the occupational health support they need.

Adding to this exciting new chapter, we welcome a Board-Certified Occupational and Environmental Medicine Physician, Foster Lerner, D.O. who will join the Team Health program on Sept. 1. This addition brings nationally recognized expertise to our organization and further strengthens our ability to provide high-quality occupational health care, consultation, and guidance to employees throughout the system.

Please read more on Connect.

If you have any questions, please contact Kim Cummings, Vice President, Human Resources Operations and Talent Management.

8th and Terrell Parking Garage will be Fully Inaccessible to All Staff, Sept. 1

Starting Tuesday, Sept. 1, the 8^th and Terrell Parking Garage at Medical Center-Fort Worth will be fully inaccessible to all staff due to construction. The sidewalk along Terrell Avenue between 8^th and 7^th avenues will close to pedestrians.

Employees who normally park in this garage have been assigned a new parking lot in one of several exterior lots. Cook Children’s will be offering a Staff Shuttle to help employees get to work safely and on time. The shuttles are white, 25-passenger vans. They will complete a loop to the lots and drop off passengers in front of the Medical Center-Fort Worth. This shuttle is not available to patient families or visitors.

Employees who park in the 8^th and Terrell garage should check their email for a message from Parking Services regarding their new parking location. Please contact ParkingServices@cookchildrens.org with questions. In addition, any employees that have not registered their vehicles with Parking Services must do so.

Cook Children's Alliance and Urgent Care Alliance Closed Due to Power Outage

Due to the storm, Cook Children’s Pediatric Specialties (Alliance), Cook Children's Urgent Care (Alliance) and the Outpatient Lab have a power outage and are closed at this time.

Please click here to see updates on when the location will be reopened.

Watch Now: Amy Knight's Summer 2026 Town Hall Marketing and Communications Updates

If you were unable to attend the Aug. 13 Town Hall or would like to revisit the topics discussed, recordings of individual segments will be available to watch on demand over the next few newsletters. Today's segment includes updates from Amy Knight, Chief Administration Officer.

This featured segment includes updates about the Marketing and Communication team and the new multi-year Journey campaign, designed to extend our Cook Children's brand across the region, and two newly launched podcasts, For Kids' Sake and Por Su Bienestar.

Watch the segment to learn more about these Marketing and Communication efforts and what is next on these important Town Hall highlights.

Give to Cook Children’s this North Texas Giving Day

Early Giving for North Texas Giving Day Is Open. North Texas Giving Day is Sept. 17, but the giving (and the impact) starts right now.

Help us spread the word and make an impact for patients and families across our system.

Click here to donate. When you give, your gift will be DOUBLED thanks to Stonelake Capital Partners LLC for their generous one-for-one match up to $20,000.

Follow @CookChildrensHealthFoundation on Facebook and Instagram for updates. Re-share posts, tag a friend and help us have a record-breaking year.

Thank you for helping us maximize this opportunity for more hope, healing and magic under our blue peaks.

Register for Brain Health Symposium

Join the University of Texas at Arlington and Cook Children's in advancing brain health research across the lifespan! The symposium will take place at 8:30 a.m. - 5:30 p.m. on Sept. 10 and Sept. 11, at UT Arlington and the Hochberger Auditorium respectively.

For the full agenda and registration for the Sept. 10 event at UT Arlington, click here. For the full agenda and registration for the Sept. 11 event at the Hochberger Auditorium, click here

There is still time to submit your abstracts. The deadline to submit is Aug. 28. Click here to submit an abstract.

Retirements

Join us in congratulating staff members who are retiring from Cook Children's this summer:

• Renee Lavelle, Speech Pathologist, is retiring after 25 years of service.
• Lori Goosen, HR Professional Services Consultant, is retiring after 40 years of service. Please join us for a retirement celebration on Tuesday, Sept. 29 in the Rosedale Office Building in room 1102A from 3-5 p.m.

To read more about Renee and Lori, along with other recent retirements, please visit the Retirement CookNet page.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

Labor Day Holiday Does Not Change Payroll Deadlines

As the Labor Day holiday approaches, team members and leaders are reminded that payroll processing deadlines remain unchanged. To ensure employees are paid accurately and on time, all payroll-related submissions, approvals and corrections must be completed by the established deadlines on Payroll Monday, Sept. 7.

Payroll Monday Deadlines: Sept. 7, 2026

10 a.m.

• All adjustment forms, including TCA, PCA and PCX forms, must be submitted.

Noon

• All pending corrections submitted directly through UKG must be reviewed and approved or refused.
• Deadline for timecard approval.

Managers should note that timecards cannot be signed off if they contain pending transactions that have not been reviewed, approved or refused. Any transactions still pending in UKG at noon on Payroll Monday will be denied. Corrections for denied transactions must be submitted using a PCA form and will be processed in the next payroll cycle.

On-demand payments are not issued for late or unapproved transactions in UKG.

Helpful Reminders

To help ensure accurate payroll processing:

• Verify that employee work schedules have been entered in UKG. PTO, jury duty and bereavement requests submitted without a work schedule may result in zero hours being paid.
• Approve exempt employee timecards and PTO requests as early as possible.
• Employees should review their timecards weekly to ensure accuracy.
• Nonexempt employees should enter missed punches as soon as they occur to allow time for review and approval before payroll deadlines.

Meeting these deadlines will help ensure timely and accurate payroll processing during the holiday period.

If you have any questions, please email CPayroll@cookchildrens.org

Last Week to Complete the Your Voice Matters Survey: Open through Sept. 1

This is the last week to complete the Your Voice Matters Survey, closing on Sept. 1. We are currently at 62% of employee participation, but our goal is to reach more than 75% completion. It is important for us to hear from you about your work experience. Your survey input helps to drive real improvements that enhance our team, patient and safety/quality experiences at Cook Children’s.

It’s easy to take the survey: See the email you received from Press Ganey today – or click here to take the survey. You can also go to the CookNet homepage scroll and click the banner to go directly to the survey. Use your employee identification number as your password. Tip: add a leading zero(s) if your identification number is fewer than six digits. (For example: 9999 = 009999.)

Questions about the Your Voice Matters survey? Visit the CookNet survey page or email teamexperience@cookchildrens.org.

Watch Now: Stephen Kimmel's Summer 2026 Town Hall Financial Update

If you were unable to attend the Aug. 13 Town Hall or would like to revisit the topics discussed, recordings of individual segments will be available to watch on demand over the next few newsletters. We'll be sharing these highlights in upcoming editions of the Connect Newsletter, beginning with the opening portion of the program.

This featured segment includes President and CEO Rick W. Merrill's opening remarks, a reflection from Jennifer Hayes, Director of Spiritual Care, and an important financial update from Stephen Kimmel, Executive Vice President, System Finance. Stephen shares insights on Cook Children's financial performance and the health care environment.

Watch the segment to hear Stephen's financial update and revisit these important Town Hall highlights.

Welcome Pat Furr, CTO

Please join us in welcoming Pat Furr, MBA, CBCP, to Cook Children’s as our new Chief Technology Officer.

Pat is a proven technology leader with deep experience in transformation, cybersecurity, infrastructure modernization, and digital innovation across health care and Fortune 500 organizations. More importantly, he is a leader who understands that the true value of technology lies in empowering caregivers and making a meaningful difference in the lives of children and families.

“I’m excited to join Cook Children’s and lead technology forward - connecting innovation and purpose to advance our mission and transform care for every child and family we serve," Pat said.

Teresa Tonthat, Chief Digital & Information Officer, adds, “As we continue advancing the health and well-being of every child, Pat will help create seamless, connected experiences that better support our caregivers and the children and families who rely on us.”

Kick Off Football Season in Style

Are you ready for some football? To celebrate the start of the college football season, employees are invited to wear their favorite college football team jersey to work from Thursday, Aug. 27 through Sunday, Aug. 30.

Show off your team spirit and get ready for a great season!

Registration Is Still Open for Drug Diversion Symposium on Friday

Registration is still open for the 2026 Drug Diversion Symposium on Friday, August 28. Seats remain available for both the Early Morning Session (6:30 to 7:30 a.m.) and the Full-Day Symposium (8:30 a.m. to 4 p.m.)

Please note that seating in Hochberger Auditorium will be available a first-come, first-served basis. An overflow room will be available in Pavilion 1 for additional attendees. Breakfast will be provided for all attendees, and lunch will be available for participants attending the full-day symposium.

Registration links:

• Early Morning Session
• Full-Day Symposium

Please click here to watch a video to learn more about the symposium and what to expect.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

Overnight AT&T Fiber Maintenance at Cook Children's Medical Center - Fort Worth for Aug. 21

AT&T will conduct fiber maintenance serving Cook Children's Medical Center - Fort Worth from midnight to 4 a.m. Friday, Aug. 21.

During the maintenance window, a limited number of communications services may experience temporary interruptions. The work is being performed overnight to minimize disruption to hospital operations.

Services That May Be Impacted

• Inbound fax services
• Most inbound external phone calls (excluding designated critical numbers)
• Cellular calling in basements, stairwells and elevators
  • Team members who need to make calls in these areas should use Wi-Fi Calling.
• Department radios used by:
  • Facilities
  • Security
  • Operating Room
  • Emergency Department
  • Parking
• SIM Lab services

Services That Will Remain Available

• Internal five-digit dialing
• Outbound phone calls
• Outbound faxing to the public

A campuswide pop-up notification will be sent approximately 10 minutes before maintenance begins as a reminder.

If you have questions or concerns, contact the Service Desk at ext. 5-7999.

Building Psychological Safety Together: A Message from Our Leaders

Psychological safety shapes how we work together every day. It is key to collaboration, innovation, learning and exceptional patient care. Now that over 10,000 employees have completed the Psychological Safety 2026 System Competency in ULearn, we hope you will be more aware of interactions within our teams and speak up when it may be lacking.

As we continue this important journey, we thought it would be valuable to hear perspectives from some of our executive leaders. Matthew Carroll, M.D., Chief Quality Officer, shares:

“Psychological safety is the foundation of patient safety. When every member of the care team feels safe to ask questions, raise concerns, report mistakes, and respectfully challenge the status quo without fear, we create an environment where learning replaces silence, collaboration replaces hierarchy, and risks are identified before they become harm," he said. "A culture where every voice is valued is a culture where every patient is safer, every team is stronger, and excellence in care can thrive.”

Please click here for more information and a link to watch a Leader Message on Psychological Safety to hear additional leaders from across our organization share what psychological safety means to them and why it matters.

Breastfeeding Awareness Month

August is National Breastfeeding Awareness Month and included in our benefits are various maternity and parental related support.

On the right is a list of Lactation Rooms available for employees to utilize across the system.

Cook Children’s also has a virtual lactation program available for you. This program allows moms to schedule a virtual consultation with a lactation consultant in real time. Connect with a private and secure video from your home laptop, tablet or mobile device.

After your video visit, the summary and care instructions will be available to you via Cook Children’s secure patient portal website. Please know there is a cost associated with this program and insurance will not cover this cost. To see reimbursement options, visit the Maternity Booklet on SharePoint.

If you are pregnant or preparing for motherhood, we have an Early Steps Maternity Program with Quantum Health available for you. This program provides extra support and resources focusing on you and your baby.

For more information about maternity benefits, including parental leave policies, visit Maternity on the Occupational Health SharePoint page.

Well-being Month: Caring for You

August is Well-Being Month, and there’s still plenty of time to participate! Take a moment to focus on your well-being and check out these upcoming opportunities:

Beat the Heat Treat

Wednesday, Aug. 26
1:30–3:30 p.m. at the 750 Building
2-4 p.m. at the Calmont Office Building
Funds provided for all off-site and fully remote teams. Learn more here.

Grand Rounds with the Dr. Lorna Breen Heroes’ Foundation
Join us Tuesday, Aug. 25, from 8–9 a.m. as CMO Dr. Stef Simmons from the Dr. Lorna Breen Heroes' Foundation will speak on the national movement for the healthcare workforce’s professional wellbeing.

There’s Still Time to Register for a Self-Care Class!
Choose from two upcoming opportunities to pause, recharge and invest in your well-being:

• Gratitude is a Gift – In person at the Prosper Campus on Thursday, Aug. 27
• Vitamin BE: Using Mindfulness and Responding to the Present Moment – Virtual on Friday, Aug. 28, from 11 a.m.–noon

Well-bingo
Find a work buddy or invite your team to join the fun with individual or team Well-Bingo during Well-being Month! Complete a variety of well-being activities, explore new ways to support your personal well-being, and earn a chance to win a gift card.

Don’t let Well-Being Month pass you by! Visit the Well-Being Month page to learn more about these opportunities and other resources available to support your well-being.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

Closing Soon: Open Enrollment for Benefits

Time is running out to finalize your selection of benefits or make updates to your current coverage for the 2026-2027 benefits year.

Open enrollment runs through 11:59 p.m. Friday, Aug. 21. The benefits you select will be effective Oct. 1, 2026, through Sept. 30, 2027.

Enroll by going to Workday Benefits, accessing the Benefits and Pay app, and submitting the elections you make. Or call the Benefits Center at 833-938-4154, weekdays from 7 a.m.-7 p.m.

You can find details about eligibility, plan rates and options for health, dental, vision, life insurance, retirement, wellness and much more in the Benefits Guide available on the Benefits site on CookNet. The guide gives an overview of high-quality, affordable benefits that support your physical, emotional and financial well-being. You choose the coverage that fits your life best.

Current elections roll over automatically with the exceptions of flexible spending accounts, health savings account contributions and PTO sellback. These three elections are required to be made annually. If you don't take action by Friday, you'll have to wait until the open enrollment period in 2027 unless you have a major life change, such as getting married or having a baby.

What’s new starting Oct. 1? The biggest update is Blue Cross and Blue Shield of Texas (BCBSTX) becoming our medical insurance carrier, offering access to a larger network of providers and member support through a service called Health Advocacy Solutions. Learn more about BCBSTX by watching a recorded information session located on the Benefits site on CookNet.

As always, if questions come up, we’re here to help. Contact the Benefits team by email at AskBenefits@cookchildrens.org.

BENEFITS INFORMATION SESSIONS:

Medical Center-Fort Worth - Family Support Room

• Aug. 18 – 9 a.m.-12 p.m. and 3- 6 p.m.
• Aug. 21 – 1-4 p.m.

Medical Center-Prosper, Classrooms 1621 and 1622

• Aug. 20: 12-3 p.m.

Mansfield Multispecialty

• Aug. 19: 10 a.m.-2 p.m.

Join Employees Care for Another Incredible Year of Impact

At Cook Children’s, we believe in the power of collaboration and generosity to make a difference.

As an employee, your job impacts patient care every day. As an Employees Care donor, you can become an even bigger part of our patients’ journeys, making their experience at Cook Children’s even more magical.

Employees Care is a special way for all of us – nurses, doctors, administrative staff and everyone in between – no matter our location, to unite for a cause that’s close to our hearts. Together, we can support those in need under our blue peaks.

Every dollar you donate helps us provide the best care for our patients, families, and colleagues. Whether it’s funding life-saving treatments, providing comforting toys, creating a magical space for play and healing, or helping fuel the Employee Crisis Fund, your generosity shines through in countless ways! Plus, you get to rock an awesome T-shirt to show others you give above and beyond your work!

Joining Employees Care is simple and rewarding. You can choose a one-time gift or set up a recurring donation – whatever works best for you. Every gift, no matter the size, makes a big difference!

Employees Care 2026 kicks off this week. Be sure to join us at one of our events, make your donation online or in-person, grab your thank you gift(s) and make a difference.

Questions? Be sure to email EmployeesCare@cookchildrens.org.

Complete Your Voice Matters Survey

It’s important for us to hear from you through the Your Voice Matters Survey. The response rates continue to rise but we want to reach a 75% response rate goal! Help us accomplish this by taking the survey by September 1 so we can have a strong picture of your work experience so we can take meaningful action.

It’s easy to take the survey: see the email you received from Press Ganey – or – go to the CookNet homepage scroll for two quick ways to get to the survey. Click here to take the survey or if you’re on a desktop computer you can click the banner and go directly to the survey. Use your employee ID # as your password. Tip – add a leading zero(s) if your ID # is less than 6 digits. Ex. 9999 = 009999

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

Watch Now: Summer 2026 Town Hall

If you were unable to attend today's Town Hall or would like to revisit any of the topics discussed, the recording is now available to watch at your convenience.

During the Town Hall, leaders shared updates on:

• Financial and operational performance across Cook Children's
• Marketing and Communications initiatives
• Benefits updates and open enrollment information
• Human Resources announcements, reminders and employee resources
• Quality and Safety priorities and future goals
• A panel discussion focused on supporting team member well-being
• A reminder to complete the Your Voice Matters survey and help us reach our participation goal 

In the coming weeks, we will share individual video segments from today's Town Hall, making it easier to watch specific presentations and discussions that are most relevant to you.

Watch the Town Hall recording here.

Update on the 2026 Market Review Process

We appreciate your patience as we have completed the market review process, taking the time to ensure every role was evaluated thoroughly and accurately. This was our top priority.

Team members receiving a market adjustment have been notified by their manager and are able to view their updated pay rate information in Workday today. Tomorrow’s paycheck will include this change and any additional pay retroactive to June 28, 2026.

While some employees will receive a market-based base pay adjustment as a result of this review, most will not. Adjustments were identified across a variety of departments, professions, job levels and roles because each position was evaluated against external labor market base pay rates rather than as part of a broader employee group.

Alignment indicates that base pay is competitive. Steps taken over the past year, including merit increases and interim pay adjustments, have helped position base pay appropriately. Looking ahead, annual merit increases, internal adjustments and external market reviews will continue. The work completed this year will make these annual processes more streamlined.

Base pay is one important element of our compensation program. In addition to base pay, Cook Children's continues to benchmark and invest in our benefits, retirement contributions, CareShare, wellness programs, recognition and training initiatives, and other compensation and total rewards offerings.

Thank you for your dedication to our patients and members, children and families, one another, and our Promise.

To get your frequently asked questions answered, please click here. 

Under the Peaks Updated Hours 

The Under the Peaks retail store will have updated hours. Come shop between 9 a.m. – 5 p.m. Monday through Thursday. This new schedule will begin on Friday, August 14. 

There will not be extended hours on the third Wednesday of every month. Don't forget you can visit our online retail store for all your Cook Children's gear! 

Click here to shop the online store. 

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

System Town Hall

Please join us for a Town Hall event at 9:30 a.m. on Thursday, Aug. 13, 2026, in Hochberger Auditorium, Medical Center-Fort Worth.

Click here to attend virtually and experience the discussion in real-time via a live stream.

These events are designed to keep all of us informed and aligned about what has been accomplished by our teams across the system and what we are looking forward to in the rest of 2026 and beyond.

For those whose schedules or locations do not permit attendance, the Town Hall will be recorded and posted on the scrolling banner on the homepage of CookNet, and emailed after the event.

Stephen Kimmel to Retire in October

After more than 12 years of dedicated service to Cook Children's, Stephen Kimmel, Executive Vice President of System Finance, has announced his retirement in October.

Since joining Cook Children's in 2014, Stephen has been a trusted leader and steward of the organization's resources, helping ensure Cook Children's could continue investing in exceptional care for children and families. He brought to Cook Children's a wealth of health care finance experience, including leadership roles at Providence Health & Services and Hendrick Health System, where he served as Senior Vice President and Chief Financial Officer for more than a decade. Through thoughtful financial leadership and planning, he has helped position the health system to meet the needs of a growing region while staying true to its mission.

During Stephen's tenure, Cook Children's expanded its reach across North Texas, including the opening of Cook Children's Medical Center - Prosper in 2023. The medical center brought emergency, surgical and inpatient care closer to home for families in one of the state's fastest-growing regions and continues to grow alongside the community it serves.

"It has been a profound honor and a privilege to be part of such an exceptional organization,” Stephen said. “Looking back on our growth over the last 12 years, I am deeply grateful for the dedication of our team and proud of all we’ve accomplished together in service of our Promise."

Behind many of Cook Children's most significant growth initiatives was Stephen's thoughtful stewardship of the organization's resources. His leadership helped ensure Cook Children's could continue investing in children and families, our team members, and our communities, from the opening of the Prosper medical center to the development of the West Tower, which will expand access to critical care, neonatal care, cancer and blood disorder services, surgery and imaging for years to come.

"Stephen has been an exceptional leader, trusted advisor and valued member of our executive team," said Rick W. Merrill, President and CEO of Cook Children's. "His stewardship, integrity and commitment to our Promise have helped shape a transformative chapter in Cook Children's history. We are deeply grateful for his contributions and wish him nothing but happiness and fulfillment in retirement."

Colleagues across the system know Stephen for his integrity, steady leadership and commitment to the Cook Children's Promise. As he begins this next chapter with his wife, Sherette and their family, we thank him for his years of service and the lasting impact he has made on Cook Children's and the families and communities we serve.

Reminder: Enroll Now for New Benefits Year

Open enrollment for the 2026-2027 benefits year runs through Aug. 21, and you can learn about your options at information sessions offered online and at various locations in person.

A brief overview of our new medical insurance carrier, Blue Cross and Blue Shield of Texas (BCBSTX), will be explained in virtual sessions that introduce BCBSTX Health Advocacy Solutions, which connects members with health advocates for personalized support. Click the date below to tune in:

• Wednesday, Aug. 12 – 11:30 a.m.
• Monday, Aug. 17 – 9 a.m.

The virtual sessions will be recorded and posted on CookNet to watch at your convenience.

Information sessions at sites across the system (see dates and locations below) are also available to help you choose the coverage that fits your life best. Our new Benefits Guide, available here on CookNet, provides details about eligibility, plan rates and options for health, dental, vision, life insurance, retirement, wellness and more.

The benefits you select during open enrollment will be effective Oct. 1, 2026, through Sept. 30, 2027.

Current elections will roll over automatically with the exceptions of flexible spending accounts, health savings account contributions and PTO sellback. These three elections are required to be made annually. If you want any of these for next year, you must actively make those elections. If you don't take action, you'll have to wait until the next open enrollment period unless you have a major life change, such as having a baby.

Enroll by going to Workday Benefits, accessing the Benefits and Pay app, and submitting the elections you make. You can also enroll by calling the Benefits Center at 833-938-4154, weekdays from 7 a.m.-7 p.m.

Questions? Contact the Benefits team at AskBenefits@cookchildrens.org.

BENEFITS INFORMATION SESSIONS:

Medical Center-Fort Worth - Family Support Room

• Aug. 13 – 10 p.m.-12 a.m.
• Aug. 17 – 10 p.m. – 12 a.m.
• Aug. 18 – 9 a.m.-12 p.m. and 3- 6 p.m.
• Aug. 21 – 1-4 p.m.

Medical Center-Prosper, Classrooms 1621 and 1622

• Aug. 20: 12-3 p.m.

Child Study Center

• Aug. 12: 3-4:30 p.m.

Hurst Multispecialty

• Aug. 13: 10:30 a.m.-2:30 p.m.

Walsh Ranch

• Aug. 14: 9:30 a.m.-1:30 p.m.

Calmont

• Aug. 17: 10 a.m.-2 p.m.

Mansfield Multispecialty

• Aug. 19: 10 a.m.-2 p.m.

Performance Evaluations Kick Off

Now through Sept. 14, managers will complete year-end performance reviews to support the continued growth and development of our team members.

These evaluations provide a structured way to reflect on and assess your accomplishments, contributions, strengths and development opportunities since the start of the performance year on Oct. 1, 2025. Performance and Development (P&D) helps you look back, learn and launch forward for your continual growth and success.

Managers will use a three-point rating scale to evaluate performance across several performance dimensions, including:

• Core job responsibilities
• Impact on patients, patient families, members and teammates
• Demonstration of Cook Children’s values
• Goal management and achievement (directors only)

P&D is an important part of your professional growth journey. It helps you:

• Celebrate your achievements and reinforce habits of excellence.
• Identify any challenges and potential areas for growth.
• Look ahead to career aspirations and goals.

Once evaluations are complete, team members will meet one-on-one with their manager to discuss their performance review. These conversations provide an opportunity to reflect on accomplishments and challenges, review additional feedback from peers and direct reports (for leaders), and discuss development goals and priorities for the coming year. Visit the P&D page on CookNet for more information.

Listen to Newest Podcast: For Kids’ Sake Podcast, Por Su Bienestar

For Kids' Sake is a pediatric health podcast from Cook Children's Health Care System. Each week, Cook Children's physicians, specialists and clinicians answer parents' questions, explain trending health topics and share practical guidance on children's health, development, safety and wellness.

The first episode features Pediatrician Diane Arnaout, M.D. (in English) and Pediatrician Bianka Soria-Olmos, D.O. (in Spanish) for a Back-to-School episode. Listen wherever you get podcasts or watch full episodes on the Cook Children's YouTube channel. Spanish-speaking families or employees can also explore our companion podcast, Por Su Bienestar.

Cool Down with Beat the Heat Events

Well-Being Month continues through August, and we have Beat the Heat events for you! If your team is off-site or fully remote, funds will be provided to help you coordinate a sweet treat experience of your own, because everyone deserves a moment to cool off and connect. Please see the Team Experience page to learn more about how to get these funds.
Wednesday, Aug. 12 - Fort Worth Medical Center

• Day Shift: 2 p.m. - 4 p.m. Click here to view the serving location map

• Night Shift: 10-11:30 p.m. (Pruitt Plaza)

Wednesday, Aug. 19 - Prosper Medical Center

• 3 p.m.-7 p.m. (Day and Night Shift)

• Serving from the back of the hospital. In the case of inclement weather, Mr. B’s Shaved Ice will be serving from Conference Rooms 1621/1622.

Wednesday, Aug. 26 - Calmont Office Building

• 2 p.m. - 4 p.m.

• Serving from the third-floor break room

To participate in the other Well-Being Month activities including self-care classes and Well-Being Bingo, see the Team Experience SharePoint page.

Retirement

Join us in congratulating staff members who are retiring from Cook Children's this summer:

• Leslie Earle, Patient Experience in Food Services, is retiring after 19 years on August 14.

To read more about Leslie along with other recent retirees please visit the Retirement page on CookNet.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

Message from Mr. Merrill - Employee Survey

Every day, we witness the incredible dedication and compassion you show to our patients, health plan members, their families, and one another. This commitment is the foundation of our Promise and makes Cook Children’s a remarkable place to work.

We encourage you to participate in this year’s Your Voice Matters Survey, open from Aug. 4 to Sept. 1. This survey is our key tool for listening to you, celebrating successes, and identifying areas for improvement. Your feedback has driven meaningful changes over the years.

Our goal is to achieve a 75 percent participation rate, ensuring we capture an accurate picture of experiences across all locations and departments. The survey is confidential and managed by Press Ganey, so you can share your thoughts freely.

Look for an email from Press Ganey on Tuesday or scan the QR code on CookNet. It takes just 10 to 15 minutes, and you can pause and return at any time. Your input will shape our work for the year ahead.

Thank you for everything you do to uphold our Promise, and for sharing your voice to strengthen Cook Children’s.

- Rick W. Merrill, President and CEO of Cook Children's Health Care System

ICYMI: System Town Hall

Please join us for a Town Hall event at 9:30 a.m. on Thursday, Aug. 13, 2026, in Hochberger Auditorium, Medical Center-Fort Worth.

Click here to attend virtually and experience the discussion in real-time via a live stream.

These events are designed to keep all of us informed and aligned about what has been accomplished by our teams across the system and what we are looking forward to in 2026.

For those whose schedules or locations do not permit attendance, the event will be recorded and posted on the scrolling banner on the homepage of CookNet and emailed later after the event.

Learn About Benefits Options During Open Enrollment

Open enrollment for the 2026-2027 benefits year is now in full swing, and we have a variety of ways to help you choose the coverage that fits your life best.

Come to a Benefits Fair this week to meet with representatives from our benefits vendors (see locations and dates below). Vendors will be on hand to answer questions about health, dental, vision, life insurance, retirement, wellness and more. Resources at the fair can help you clarify complex options, optimize your current plans and feel confident about open enrollment selections.

We’re also offering several virtual sessions to briefly review the upcoming year’s changes, including the switch to Blue Cross and Blue Shield of Texas (BCBSTX) as our medical insurance carrier. Virtual sessions will provide an overview of the BCBSTX Health Advocacy Solutions, an employer-sponsored program that pairs members with a dedicated health advocate for personalized, hands-on support. Sessions will be recorded and posted on CookNet to watch at your convenience.

Open enrollment runs through Aug. 21. The benefits you select will be effective Oct. 1, 2026, through Sept. 30, 2027.

Be sure to check out the comprehensive new Employee Benefits Guide, which provides details about eligibility, plan rates and options. Click here to view the benefits CookNet page.

Current elections will roll over automatically with the exceptions of flexible spending accounts, health savings account contributions and PTO sellback. These three elections are required to be made annually. If you want any of these for next year, you must actively make those elections. If you don't take action, you'll have to wait until the next open enrollment period unless you have a major life change, such as having a baby.

Enroll in Workday by going to Workday Benefits, accessing the Benefits and Pay app, and submitting the elections you make. You can also enroll by calling the Benefits Center at 833-938-4154, weekdays from 7 a.m.-7 p.m.

Contact the Benefits team at AskBenefits@cookchildrens.org if you have questions.

BENEFITS FAIRS:

Medical Center- Fort Worth - Atrium

• Aug. 5 – 1-6 p.m.
• Aug. 6 – 7 a.m.-2 p.m.

Medical Center-Prosper, Classrooms 1621 and 1622

• Aug. 7 -- 10:30 a.m.-2 p.m.

BENEFITS INFORMATION SESSIONS:

Medical Center-Fort Worth - Family Support Room

• Aug. 10 – 10 a.m.-1 p.m.
• Aug. 12 – 7-10 a.m.
• Aug. 13 – 10 p.m.-12 a.m.
• Aug. 17 – 10 p.m. – 12 a.m.
• Aug. 18 – 9 a.m.-12 p.m. and 3- 6 p.m.
• Aug. 21 – 1-4 p.m.

Medical Center-Prosper, Classrooms 1621 and 1622

• Aug. 11: 10 a.m.-1 p.m.
• Aug. 20: 12-3 p.m.

Child Study Center

• Aug. 12: 3-4:30 p.m.

Hurst Multispecialty

• Aug. 13: 10:30 a.m.-2:30 p.m.

Walsh Ranch

• Aug. 14: 9:30 a.m.-1:30 p.m.

Calmont

• Aug. 17: 10 a.m.-2 p.m.

Mansfield Multispecialty

• Aug. 19: 10 a.m.-2 p.m.

VIRTUAL SESSIONS: Click the dates below to join the corresponding virtual session

• Aug. 10 – 2 p.m.
• Aug. 12 – 11:30 a.m.
• Aug. 17 – 9 a.m.

Self-Evaluation: Reflect on Your Year

Magnet nurses are required to complete the Self-Evaluation step of year-end Performance & Development (P&D) by Aug. 10 in Workday.

For everyone else in our system, Self-Evaluation is optional but highly encouraged. It’s an opportunity to assess how you carried out your core job responsibilities, and the impact you’ve made on patients, patient families and your team across the entire performance year starting Oct. 1, 2025.

Managers can begin performance evaluations for their direct reports as soon as each Self-Evaluation is submitted. If a Self-Evaluation is not submitted, managers will have to wait until Aug. 10 to begin the Manager Evaluation. Visit the P&D page on CookNet for a timeline, tips and more resources.

Coming Aug. 12: A New Look for the External Email Banner

For several years, Cook Children’s has used an external email banner to help employees identify messages sent from outside the organization and to encourage extra caution when reviewing them.

In order to improve visibility and make external emails easier to recognize, we will be updating the external email on Wednesday, August 12. Click here for more information and to see the new banner.

While the appearance is changing, the purpose remains the same: helping employees quickly identify messages from external senders. Taking a moment to verify unexpected emails, links, attachments, and requests for information helps protect our patients, our colleagues, and Cook Children’s data.

(Note: The APPROVED EXTERNAL EMAIL banner will be updated at a later date.)

Celebrate Latest Quarterly Peak Performers

Congratulations to all our latest Peak Performers. From Behavioral Health and Pharmacy to Research and Environmental Services, we see you stepping up with dedication, quick thinking and positivity as you advocate for patients and one another. Your contributions to our system do not go unnoticed. Visit the Peak Performers CookNet site to see a full list of those recognized this quarter and to find out how to a nominate fellow colleagues.

Medical Center - Prosper Named No. 1 in Prosper & Celina Living Magazine Readers' Choice Awards

We are excited to share that families in Prosper and Celina have officially voted Cook Children's as their #1 choice for pediatric health care and emergency services! In a region where families have many options for pediatric health care services, they continue to choose Cook Children’s because of your commitment to high-quality care and outstanding experiences.

This recognition is a direct reflection of the exceptional care you deliver every single day, as well as the genuine connections you build with our patients and families. Thank you for everything you do to live out our Pinky Promise: Everything for the Child.

Register for Drug Diversion Symposium

Drug diversion is a quiet crisis, one that demands awareness, accountability, and action. The System Diversion Committee is proud to host the biennial Drug Diversion Symposium at Cook Children’s Medical Center - Fort Worth.

This year’s symposium is headlined by keynote speaker Stephen Loyd, M.D., a nationally recognized expert in substance use disorder and a powerful voice in the fight against the opioid epidemic. Dr. Loyd’s lived experience and clinical leadership helped inspire the critically acclaimed series Dopesick, bringing national attention to the realities of addiction and recovery.

Attendees will gain insight into organizational recovery following diversion events, emerging risks across both controlled and non-controlled substances, and the importance of a unified, system-wide approach to prevention, detection, and response. Each session is designed to equip participants with practical strategies that strengthen both individual accountability and organizational resilience.

Whether you are clinical or non-clinical, you will gain the tools needed to recognize risk, respond effectively, and protect our patients, colleagues, and organization.

• Cost: Free
• Date: Aug. 28, 2026
• Location: Hochberger Auditorium
• Early Morning Session: Register here
• Full Symposium: Register here

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org.

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website.

Starting Soon: Open Enrollment for New Benefits Year

Get ready to enroll for the 2026-2027 benefits year by exploring your options for medical plans and many more benefits available to you and your family members.

Open enrollment runs from Aug. 3-21. The benefits you select will be effective Oct. 1, 2026, through Sept. 30, 2027.

The comprehensive Employee Benefits Guide provides details about eligibility, plan rates and options including dental, vision, pharmacy, time away from work, leave, disability, retirement, lifestyle benefits and financial wellness. Use the guide, arriving in your mailbox next week to learn about the variety of benefits and changes new this year. Choose the coverage that fits your life best. 

“At Cook Children’s, we want every team member to thrive at work, at home, and in every stage of life,” said Merridth Simpson, Senior Vice President, Chief Human Resources Officer. “That’s why we continue to invest in high-quality, affordable benefits that support your physical, emotional and financial well-being.”

Read more about what's new this year, in-person help at Benefits Fairs, and information sessions at several locations. 

August is Well-being Month 

Each year we dedicate August as Well-being Month at Cook Children’s. The goal of Well-being Month is to connect you with the programs, benefits, and resources available at Cook Children’s that support your well-being both at work and at home.

When we prioritize our personal and professional well-being, we’re better equipped with the energy, motivation, and resilience to show up as our best selves each day.

Join us for one or more well-being activities planned throughout the month. Opportunities include self-care classes, connection events, and fun ways to explore new well-being practices through Well-Bingo and Well-Being On-Demand.

The best place to stay informed about everything happening during Well-being Month is the Well-being Month page on the Team Experience site on CookNet. You’ll find registration links for classes, details about upcoming activities, and access to the Well-Bingo card. Click here to learn how off-site clinics and locations, and fully remote teams, can get funds to host a Beat the Heat Treat event. 

FAQs: Your Voice Matters Survey

We want to hear from you Aug. 4 to Sept. 1 through the Your Voice Matters Survey!

The survey is our most effective tool to understand how we’re delivering on our Promise. It helps us know what is working well and where we have opportunities to improve. Your input continues to drive real improvements that enhance our team, patient, and safety/quality experiences at Cook Children’s.

Our goal is that 75% or more of you will complete the survey. Reaching that goal will give us a strong picture of your work experience so we can take meaningful action. Read through the helpful FAQs below to learn more about this year’s survey.

Survey FAQs: 

• Who is included in this year’s employee survey? Employees who started with Cook Children’s on or before May 4, 2026.
• How long is the survey open? The survey opens the morning of Aug. 4 and closes at 11:59 p.m. on Sept. 1.
• How can I take the survey? Press Ganey, our survey vendor, will send eligible employees an email on Tuesday, Aug 4; Press Ganey emails are green tag/approved so it’s safe to click on the link to take the survey.
• Will there be a QR code for the survey? Yes, employees can also take the survey on their phone by using the QR code posted on the CookNet survey page on Aug. 4.
• Will I get reminders to take the survey? Press Ganey will send reminder emails each Tuesday morning in August; if you lose your email link, you can wait for a reminder email or use the survey QR code.
• How long does the survey take? The average time to complete the survey is 10 to 15 minutes; this includes the multiple-choice questions and three open-ended questions.
• Do I need to complete the survey all at once? You can start the survey, then stop and return later to complete it; the survey will open where you left off.
• Is the survey confidential? Yes, the survey is administered by our third-party vendor, Press Ganey. No one at Cook Children’s sees any individual employee’s responses to the survey.
• What if I can’t open the survey or have issues with logging in? The Press Ganey help desk can assist you. See their contact information at the bottom of their email or on the CookNet survey page.
• What if I have a question about who or what the survey is asking about? Look for the survey Key Terms link at the top right of the screen.

Questions about the Your Voice Matters survey? Visit the CookNet survey page or email teamexperience@cookchildrens.org.

P&D Self-Evaluation Kicks Off in Workday

Now is your chance to assess your own job performance and weigh in with your perspective ahead of year-end evaluations for Performance & Development (P&D). 

You should have received a task in your Workday inbox to submit a Self-Evaluation by Aug. 10. This should cover the entire P&D year starting on Oct. 1, 2025. Here’s what else you need to know:

• Seize the opportunity to reflect on and advocate for:
  • How well you carried out your core job responsibilities
  • The impact you’ve made on patients, patient families, members and/or your team
  • How you’ve demonstrated Cook Children’s Values
  • (For Directors) How effectively you’ve managed goals and delivered expected results
• Highlight your strengths and areas you’d like to develop next year.
• Responses can be viewed only by you, your manager and Human Resources.
• Magnet nurses are required to complete Self-Evaluations. It’s highly encouraged for everyone else.

What comes up next in the P&D cycle? Performance Evaluations. Managers can begin these annual reviews for their direct reports as soon as each Self-Evaluation is submitted. Otherwise, managers will have to wait until Aug. 10.

Other action items to complete:

1. FY26 Required Annual Training by Aug. 1. See the list and the steps to check your completion status here. Those who are not complete by the deadline will be subject to a corrective action at the written warning level beginning Aug. 2 and given 15 days to complete the curriculum. Further disciplinary action will continue if the required curriculum is not complete by Aug. 15.

   Anyone who hasn’t completed the FY2026 Required Annual Training in ULearn by Aug. 1 will be issued a Written Warning corrective action by the Employee Relations department. The employees will have an additional 30 days to complete these requirements.  If the employee has not completed their training by Aug. 31, the employee will be issued a Final Written Warning corrective action the next day..
    

2. Leader Feedback by Aug. 3. Your insights help your manager know their strengths and areas for growth.
    

3. If your role requires annual respiratory mask fit testing, all required employees must be up to date with their mask fit test by Dec. 11, 2026. Mask testing is required once every 12 months. If your current test is still good, you are all set for now and do not need to take any action until your 12 months are up. For example, if you got tested in December 2025, your test is good through December 2026. Before booking an appointment, please take a quick moment to check the date of your last test. Making sure you actually need a new test right now helps keep open appointment spots available for teammates who are due immediately. 

   If your test is already past due, or will expire soon, you can easily schedule a new appointment through the Enterprise Health Portal, where plenty of open times are available. Leaders can view completion dates in their Enterprise Supervisor Portal, but if you are past due, you will have a grace period to get scheduled before any further action is taken. 

   As a reminder, you can sign in to the Enterprise Health Portal, to confirm your due date or that your mask fit has expired. Please contact occhealth@cookchildrens.org if you have any questions. 

   The goal is for everyone to be in compliance with all requirements when the employee’s Performance and Development is completed. 

Check out CookNet to find resources, tip sheets and a timeline for year-end P&D activities. 

Introducing Data Sensitivity Labeling

Data Sensitivity Labeling will launch across the System on July 30, 2026. Data sensitivity labels are digital tags users can apply to documents, emails, and other files to classify how confidential or sensitive the information is. Think of them as a standardized way to label content (such as Public, Internal, Confidential, or Regulated) so that everyone handles it appropriately.

Data labels make it easy to identify the sensitivity level of our files and documents. This helps to:

• Protect patient and business information.
• Reduce the risk of accidental data sharing.
• Ensure compliance with regulatory requirements and Cook Children's Data Classification and Governance Policy IS 350.

To learn how to use the new labels in Microsoft 365 (Word, Excel, PowerPoint), SharePoint, Outlook, and Teams, please review the quick reference guides here.

The Motion Lab at Medical Center - Fort Worth Has New Home

Join the team for an open house at the Motion Lab from 11 a.m. to 1 p.m. on Monday, Aug. 3, and explore the new space.

Finding the lab is easy: Enter the Seventh Avenue parking garage and use the doors leading to the elevators on the first floor. Just beyond the elevators closest to Pruitt Plaza you'll find the entrance to the Motion Lab's new location.

In Case You Missed It

Save the Date: System Town Hall 

Please join us for a Town Hall event at 9:30 a.m. on Thursday, Aug. 13, 2026, in Hochberger Auditorium, Medical Center-Fort Worth.

Click here to attend virtually and experience the discussion in real-time via a live stream.

These events are designed to keep all of us informed and aligned about what has been accomplished by our teams across the system and what we are looking forward to in 2026. 

For those whose schedules or locations do not permit attendance, the event will be recorded and posted on the scrolling banner on the homepage of CookNet and emailed later after the event.

Solutions Center - Simplified Support

Beginning at 7 a.m. on Monday, Aug. 3, the Solutions Center will transition to a single phone number for all service requests: 682-303-COOK.

This new phone number is designed to simplify the process of requesting service by providing one easy-to-remember point of contact. When you call, your request will be routed to the appropriate department, helping ensure you are connected to the team best equipped to assist you

Services available through the Solutions Center include Security, Facilities, Environmental Services and Clinical Engineering.

By consolidating multiple phone numbers into one, the Solutions Center will improve the customer experience and help connect callers to the right resources more efficiently. 

Please note: This phone number will be available for the Medical Center - Fort Worth campus only. Existing numbers and processes at other Cook Children’s locations will remain unchanged. 

Thank you for your support and cooperation as we implement this improvement to simplify the support services you need. 

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Save the Date: System Town Hall 

Please join us for our next Town Hall at 9:30 a.m. on Thursday, Aug. 13, 2026, in Hochberger Auditorium, Medical Center-Fort Worth.

Our Town Halls bring us together to share essential updates, discuss key initiatives, and highlight what’s on the horizon for our system.

For those whose schedules or locations do not permit attendance, you can watch the livestream by clicking here on the time of the event.

The event will be recorded and posted on the scrolling banner on the homepage of CookNet and emailed later after the event.

Your Voice Matters Survey Launches Aug. 4

We want to hear from you this August through the Your Voice Matters Survey! 

The survey is our most effective tool to understand how we’re delivering on our Promise. It helps us know what is working well and where we have opportunities to improve. Your input continues to drive real improvements that enhance our team, patient and safety/quality experiences at Cook Children’s.

Our goal is that 75% or more of you will complete the survey. Hearing from as many of you as possible is important – it helps us understand your work experience better so we can take meaningful action.

Look for an email invitation from Press Ganey in your inbox on Aug. 4. You’ll have until Sept. 1 to complete your survey.

Next week we’ll share more details and FAQs about the upcoming survey. Questions? Email teamexperience@cookchildrens.org.

Prepare for Self-Evaluation in Workday

The Self-Evaluation phase of Performance & Development (P&D) opens next week, allowing you to share viewpoints on your own job performance and contributions.     

While these self-assessments may be optional, they are highly encouraged to give you the chance to reflect on the impact you’ve made since Oct. 1, 2025, the start of this performance year. Note: Magnet nurses are required to complete Self-Evaluations. The task is due in Workday by Aug. 10. 

Self-Evaluation is an opportunity to advocate for yourself. Responses stay confidential as they are viewable only to you, your manager and Human Resources. Be thinking about these prompts:

• How you contributed to the experience of our patients, patient families and teams
• How you carried out your core responsibilities
• How you demonstrated Cook Children’s values: collaboration, generosity, imagination, kindness, respect and safety
• Your top two strengths and top two opportunities for development

Also, time is winding down to complete Peer Feedback by July 27 and Leader Feedback by Aug. 3. Your feedback helps colleagues and managers know their strengths and areas for growth. Thank you for supporting your teammates with candid, actionable insights.

And one more reminder of the Aug. 1 deadline to complete your fiscal year 2026 required annual training in ULearn. Check out CookNet to find resources, tip sheets and a timeline for year-end P&D activities. 

Important Clarification: Aug. 1 Mask Fit Testing Compliance Requirement

We want to clear up a few details regarding annual mask fit testing and share an update on the deadline.

First, all required employees must be up to date with their mask fit test by Dec. 11, 2026. Mask testing is required once every 12 months. If your current test is still good, you are all set for now and do not need to take any action until your 12 months are up. For example, if you got tested in December 2025, your test is good through December 2026.

Before booking an appointment, please take a quick moment to check the date of your last test. Making sure you actually need a new test right now helps keep open appointment spots available for teammates who are due immediately.

If your test is already past due, or will expire soon, you can easily schedule a new appointment through the Enterprise Health Portal, where plenty of open times are available. Leaders can view completion dates in their Enterprise Supervisor Portal, but if you are past due, you will have a grace period to get scheduled before any further action is taken.

As a reminder, you can sign in to the Enterprise Health Portal, to confirm your due date or that your mask fit has expired. Please contact occhealth@cookchildrens.org if you have any questions. 

The goal is for everyone to be in compliance with all requirements when the employee’s Performance and Development is completed. 

Thank you for checking your dates and helping us keep everyone safe and up to date!

Solutions Center - Simplified Support

Beginning at 7 a.m. on Monday, Aug. 3,  the Solutions Center will transition to a single phone number for all service requests: 682-303-COOK.

This new phone number is designed to simplify the process of requesting service by providing one easy-to-remember point of contact. When you call, your request will be routed to the appropriate department, helping ensure you are connected to the team best equipped to assist you

Services available through the Solutions Center include:

• Security
• Facilities
• Environmental Services
• Clinical Engineering

By consolidating multiple phone numbers into one, the Solutions Center will improve the customer experience and help connect callers to the right resources more efficiently. 

Please note: This phone number will be available for the Fort Worth Medical Center campus only. Existing numbers and processes at other Cook Children’s locations will remain unchanged. 

Thank you for your support and cooperation as we implement this improvement to simplify the support services you need. 

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Cash Registers Impacted Beginning July 20, Bring Cash as Backup

Cook Children’s will be upgrading to a new cash register system July 20-24, 2026.

During this transition, we’ll be converting and testing the QuickCharge Point of Sale (POS) system, which will offer updated features. The changes affect Medical Center-Fort Worth, Medical Center-Prosper, and Dodson Specialty Clinics.

Credit cards, retail gift cards and employee badge payments at registers will be intermittently unavailable. All forms of payment will resume as each register update is completed. Please anticipate delays and have cash on hand as backup form of payment.

To learn more, visit Connect Newsroom. Thank you for your patience during this transition. 

Support your Peers and Leaders with Feedback  

Two key components of Performance & Development (P&D) are underway, and it’s essential to hear from those selected for input.

First, if a colleague chose you for Peer Feedback, you have until July 27 to complete your response in Workday. Be specific, honest and constructive in sharing insights into your teammate’s performance. 

Next, if a manager tapped you for Leader Feedback, you have until Aug. 3 to finalize your response. It’s your opportunity to share perspective on your manager’s coaching, communication and other leadership skills.

Providing feedback as requested is optional but highly encouraged. Per Magnet requirements, nurses must complete requests for Peer Feedback.

Keep in mind why this phase of the P&D cycle matters. Because the feedback:

• Reinforces your strengths and celebrates your accomplishments

• Identifies potential areas for improvement and growth

• Puts the values of collaboration and respect into practice to help everyone at Cook Children’s be their best professional selves  

Remember, the feedback you provide doesn’t impact anyone’s year-end performance evaluation. And you must complete by Aug. 1 your Fiscal year 2026 required annual training in ULearn and the N-95 respiratory fit test through Occupational Health, if required for your role.

Visit the P&D page on CookNet for resources and more information.

The July 17 Epic Upgrade Launches a New Quarterly Upgrade Cadence at Cook Children’s

Cook Children’s is moving to a new quarterly Epic upgrade schedule beginning with the summer upgrade. Instead of receiving updates twice annually, end users will now benefit from a more frequent, smaller update that brings new tools, workflow improvements, important fixes, and emerging innovations into everyday practice sooner. This shift is designed to help teams stay closer to Epic’s latest functionality while making change easier to absorb.

Why quarterly upgrades are a win for end users:

• Faster access to new tools, fixes, and workflow improvements. Enhancements that can streamline documentation, ordering, scheduling, reporting, In Basket management, and clinical decision support will reach teams sooner.
• Smaller, more manageable changes that are easier to learn and adopt. Quarterly upgrades reduce the volume of change introduced at one time, helping teams focus on what is most relevant to their workflows.
• Quicker implementation of innovations, including AI-enabled features and Epic optimization opportunities. A more frequent cadence supports earlier testing, piloting, and deployment of capabilities that can reduce administrative burden and improve the end-user experience.

Looking ahead

The July 17 upgrade is more than a single Epic update—it marks the beginning of a faster, more responsive upgrade rhythm for Cook Children’s. By moving to quarterly upgrades, we can bring meaningful improvements to end users sooner, support innovation more effectively, and continue optimizing Epic in ways that make daily work simpler and more efficient.

Thank you to all teams who support testing, training, communication, and readiness for each upgrade. Your partnership helps ensure Cook Children’s continues to make the most of Epic’s evolving capabilities while keeping patient care at the center of every improvement.

Click here to see what clinicians are saying about the move as well as what's coming with the upgrade.

Save the Date: August is Well-being Month at Cook Children’s

Well-being is how people feel about the quality of their lives, including their physical, emotional, and mental health, as well as their ability to be productive and financially secure.

We look forward to sharing the many benefits, resources, programs and classes available to help you thrive at work and at home. You can take part in Well-being Month no matter where you work!

Visit the Well-being CookNet page to learn more about upcoming Beat the Heat Treat events, virtual self-care classes, well-being activities and resources plus ways you can enter a raffle for prizes!

Retirements

Join us in congratulating staff members who are retiring from Cook Children's this summer: 

• Becky Clem, Speech Pathologist, is retiring after 35 years on July 31.
• Marinda Allender, Registered Nurse, is retiring after 43 years on August 1.

To read more about these retirees along with other recent retirements please visit the Retirement CookNet page. 

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Matthew Carroll, M.D., named Cook Children’s new Chief Quality Officer

Matthew Carroll, M.D., came to Cook Children’s in 2014 as a pediatric hospitalist. Eight years ago, he joined the Quality Team. This month, Dr. Carroll moved into the Chief Quality Officer role, where he oversees more than a dozen programs and teams, including Accreditation, Health Outcomes Improvement, the clinical pathways program, Case Management, Social Work, Language Services, and Health Information Management, just to name a few. He worked with many of these teams in his previous role but is excited to continue to do so at a broader scope. 

Read about Dr. Carroll's goals and what he is most excited about in his new role on Connect Newsroom. 

Performance & Development: Leaders Need Feedback Too

Leaders are asking some of their direct reports to provide input in Workday on the effectiveness of their coaching, communication and other leadership skills. 

If you are selected for Leader Feedback, this is your opportunity to provide objective and meaningful insights into your manager’s strengths and areas for development. Leader Feedback is due by Aug. 3.

A few tips:

• Provide specific examples of your leader’s behaviors, collaboration and guidance that helped improve your own work performance.

• Share how your leader encouraged your learning, helped solve a problem, or supported your well-being.

• Provide specific examples of ways your leader could provide more opportunities for professional growth, communicate more clearly, strengthen team bonds or be open to new ideas. 

This feedback is for developmental purposes only. It will not be an input into a leader’s performance evaluation.  

Peer Feedback is also open in Workday now through July 27. If a colleague has tapped you to provide Peer Feedback on their job performance, please complete the request in a timely manner with candid, actionable feedback. 

The cycle of Performance & Development (P&D) activities is designed to foster an environment where ongoing and supportive feedback helps every team member feel valued and equipped for success.

Learn more about P&D and the FY2026 timeline here. 

New Employee Orientation Moves to Calmont Building

New Employee Orientation (NEO) is being relocated to Calmont, starting July 13 and 14, 2026, for the next two to three years as a result of parking issues at Cook Children’s Medical Center – Fort Worth. This move will allow Cook Children's to continue welcoming new hires during construction at the Medical Center.

See Presidents’ Scholarship Recipients 

Cook Children’s celebrated 2026 President’s Scholarship recipients at an awards luncheon held on June 25. This year, 12 outstanding students (all children of Cook Children’s employees) were awarded a $5,000 scholarship in recognition of their academic achievements, leadership, service, and future aspirations. For 17 years, this program has honored exceptional students through a rigorous selection process led by a committee representing a variety of roles, levels, and five Cook Children’s companies. 

Click here to meet this year’s recipients. 

Sign up for Upcoming Blood Drive

Spots are open for the blood drive taking place on Monday, July 13 at the Family Support Meeting Room A in the Medical Center-Fort Worth. If you sign up and donate blood you may receive a stainless-steel canteen, while supplies last. 

Click here to sign up. 

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Input Due for P&D Peer Feedback  

If a colleague has tapped you to provide Peer Feedback on their job performance, get ready to share your insights in Workday by July 27. What’s the goal? To gather insights into everyone’s strengths and accomplishments on the job since Oct. 1, 2025. Constructive input can also identify potential areas for improvement. The feedback you provide doesn’t affect your colleague’s performance review. But they’ll receive a summary for job coaching purposes.

Even though submitting feedback is optional, we strongly encourage those who are selected to fulfill the request in a timely manner with objective, thoughtful and candid responses. Note: Nurses must complete Peer Feedback requests per Magnet requirements. A nurse who declines must give an explanation to their leader.

A few tips:

• Be specific about your teammates’ strengths and contributions, as well as areas for improvement.
• Point out with appreciation the positive impact they’ve made on patients, families and fellow employees.
• Encourage excellent habits that demonstrate the Cook Children’s values.
• Keep your comments constructive rather than critical.

Some of you will also receive requests in Workday to provide Leader Feedback. Leader Feedback is a developmental opportunity to provide insights into your manager’s leadership, coaching and teaming behaviors. Visit the P&D page on CookNet for tip sheets and other resources. 

ICYMI: Update to Medical Benefits; See the FAQ

In case you missed it: Starting Oct. 1, 2026, Blue Cross and Blue Shield of Texas (BCBSTX) will become Cook Children’s new medical insurance carrier. This change is part of our ongoing commitment to care for our team and their families—just as thoughtfully as we care for our patients.  For more information about this change, please visit Connect Newsroom. 

Please use the Transition Support website to get tools and resources to help with this transition and get your frequently asked questions answered. Please reach out to the Benefits team if you have any other questions.

Please see the previous Connect Newsletter to read about the other Human Resources news, including an update to the Care Share program and information about a potential market adjustment. 

Reminder for Fourth of July

This Fourth of July holiday, please do not attempt to view fireworks from any Cook Children’s facility or parking garage. It's important that ample, safe, and close parking is available for our patient families and for the employees and medical transport teams who are working on site. Thank you!

Fourth of July Message from Spiritual Care

In honor of the 250th anniversary of the United States, Jennifer Hayes, Director of Spiritual Care, shares a special message reflecting on this historic milestone. Jennifer writes “This land was made for you and me!” … In a world that often feels uncertain, I find myself returning to those same 8 words. They remind me that people thrive through connection. They evoke a sense of belonging, of being seen, of being valued. At Cook Children’s, belonging looks a lot like our Promise. It is meeting children and families with different stories, traditions, languages, beliefs, and life experiences and saying, “Welcome! Thank you for choosing us to care for you!”

Please click here to read her entire message

As you gather with family and friends this Independence Day, we wish you a safe, joyful, and memorable Fourth of July!

Parking Update – Seventh Avenue Parking Garage

Beginning Monday, July 6, parking on the first floor of the Seventh Avenue Parking Garage will be unavailable.

During this time, the Seventh Avenue entrance will be closed. All vehicles must enter and exit the garage using the Pennsylvania Avenue entrance. Please use the available parking spaces on the remaining garage levels.

Thank you for your patience and understanding as we complete this work.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

View Changes to Medical Benefits Beginning Oct. 1

We have an important update to share about your medical benefits.

Starting Oct. 1, 2026, Blue Cross and Blue Shield of Texas (BCBSTX) will become Cook Children’s new medical insurance carrier. This change is part of our ongoing commitment to care for our team and their families—just as thoughtfully as we all care for our patients. 

While this is a big change, the goal is simple: To give our teammates more choice and help keep the cost of health care manageable. Please visit Connect Newsroom to learn more about why we are making this change and get helpful resources during this transition. 

CareShare Update: Your Feedback in Action

At Cook Children’s, we regularly seek employee feedback to better understand what’s working well and where we can improve. Because of feedback, we are pleased to share new changes to the CareShare program. 

“CareShare continues to be one of the ways we recognize our collective efforts towards fulfilling our promise,” said Merridth Simpson, Senior Vice President, Chief Human Resources Officer. “These updates help ensure the program reflects our shared success as an organization.”

To see what is changing about the CareShare program, visit Connect Newsroom. 

2026 Market Review Update 

We are taking another major step toward advancing our compensation plan and our Promise to regularly review pay to ensure competitiveness and the ability to attract and retain our valued employees.

Now that we have communicated the new Cook Children’s Compensation Philosophy which was created with our core values in mind and completed the external market assessment, we have a better understanding of how the external market rates impact how we deliver pay.

On average, the market assessment results support our goal of paying competitively across all job categories —meaning the majority of our workforce is currently paid at a competitive rate.

If you are not receiving a market adjustment that is an indication that your pay is competitive for the role you perform each day. For others, the market adjustment is the opportunity to increase pay rates for individuals who are paid less than a competitive rate, subject to the following criteria:

• Non-executive, non-physician, PRN, Pool, and Flat Rate positions.
• Regular status (excludes temporary, contingent, or contractor roles).
• Employees in good standing (e.g., no pending final written warnings).
• Employees who have strong or better performance over last two performance and development cycles

Key Dates:

• June 28, 2026 
  Effective date (visibility date will be mid-July) for employees who will receive an adjustment
• July 6, 2026
  Pay changes visible to Leaders.  Leaders will be able to discuss outcomes with employees
• July 13, 2026 
  Employees who receive an adjustment will see the pay change in Workday
• July 17, 2026 
  Pay changes reflected in paychecks for those employees who receive an adjustment

Thank you for your work in caring for our patients and your dedication in helping Cook Children’s deliver on our pinky promise — everything for the child. 

Retirements

Join us in congratulating staff members who are retiring from Cook Children's this summer: 

• Nancy Russell, Nursing Quality Improvement Coordinator, is retiring after 41 years on July 2 - Please join us for a celebration on Wednesday, July 1 in the Hochberger Auditorium Pre-function Area from 2 - 4 p.m.
• Bessie Payton, Unit Secretary of 5 Main, is retiring is retiring after 47 years on July 10.

To read more about Nancy and Bessie along with other recent retirees please visit Team Experience's Retirement CookNet page. 

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Missed the Town Hall? We’ve got you covered

If you couldn’t make it to the latest system Town Hall, don’t worry — we’re breaking the session down into video highlights. Keep an eye out for these segments dropping soon so you can get all the major updates on your own time.

Click here to see the third part of the Town Hall series. Today's segment includes a discussion with:

• Teresa Tonthat, Senior Vice President, Chief Digital Information Officer

• Kathy Jobes, Vice President, Chief Information Officer 

Now Open: Selections for Leader Feedback

Leader Feedback, a step in the Performance & Development process, is currently open. Managers should find a task in their Workday inbox to select direct reports to provide feedback. Selections are due by June 29. Leader Feedback is a developmental opportunity for team members to provide insights on their leader’s leadership, coaching and teaming behaviors.

More items on the P&D checklist:

• Complete all the fiscal year 2026 required annual training courses assigned to you in ULearn by Aug. 1
• If you require a mask fit, this is a 12-month deadline. Please make sure you are compliant with a current mask fit by Aug 1
• Provide requested Peer Feedback

Sign up for Stop the Bleed Training

Register for upcoming Stop the Bleed course on Ulearn. These classes have a two-part registration process. 

First, you must finish the American College of Surgeon’s online course, which can be completed by watching associated videos (a 15–20-minute time commitment). Click here to sign up. 

Once the online courses are finished and a comprehension quiz is passed, participants can return to register for the hands-on skills portion in the next step (a 30–40-minute time commitment). You must bring the results of the online quiz to validate completion of the online course.

To register, click here. Below are the dates for the in-person portion of the class. 

• June 30 – 8:30 a.m., 9:30 a.m., 10:30 a.m. in the SimLab
• July 6 – 8 a.m., 9:30 a.m., 11 a.m. in the basement - Pavilion 5 Classroom
• July 22 – 1 p.m., 2:30 p.m., 4 p.m. in the basement - Command Center
• Aug. 3 – 8 a.m., 9:30 a.m., 11 a.m. in the basement - Pavilion 5 Classroom
• Aug. 19 – 1 p.m., 2:30 p.m., 4 p.m. in the basement - Command Center

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Cook Children's Patients Take Global Stage

Twelve of Cook Children's patients had a once in a lifetime experience on Sunday when they served as flag bearers for the first World Cup match taking place in Arlington. Check out photos from this very special event, as Japan took on the Netherlands.

Cook Children’s was chosen through a partnership between Children’s Miracle Network and Coca-Cola to supply all 12 flag bearers for the match opening ceremony. Each teen overcame significant medical challenges. The flag bearers represent unity, pride and the global spirit of the tournament.

Stories of Cook Children's flag bearers have been featured by journalists across the region, touching the heart of millions of people. See three of the patient stories below featuring Wesley Duncan, Kian Francis, and Cristo Hernández.

• CBS Texas
• San Angelo Live
• Telemundo Dallas Fort Worth 

Missed the Town Hall? We’ve got you covered

If you couldn’t make it to the latest system Town Hall, don’t worry — we’re breaking the session down into video highlights. Keep an eye out for these segments dropping soon so you can get all the major updates on your own time.

Click here to see the first part of the Town Hall series. Today's segment includes a discussion with:

• Jonathan Nedrelow, M.D.

• Matthew Dzurik, M.D.

• Corwin Warmink, M.D.

Reminder: Complete Required Annual Training Before Aug. 1 

We know that many of you are busy balancing work duties, summer activities, and PTO, but we want to remind you to please carve out time to complete your annual training before Aug. 1. Staying on top of these requirements ensures that Cook Children's remains fully compliant. Employees who haven’t met the deadline for these requirements may be subject to corrective action. 

• Complete all the fiscal year 2026 required annual training courses assigned to you in ULearn by Aug. 1
• Complete an N-98 respiratory fit test through Occupational Health, if required for your role, by Aug. 1

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Closing Soon: Selections Due for Peer Feedback

Now Open: Selections for Leader Feedback

Time is winding down to finalize in Workday which teammates you want for Peer Feedback input on your Performance & Development (P&D). The selection process ends June 22.

Team members are required to select at least three and up to seven peers who have worked closely with you and observed your skills. Consider the colleagues who can give objective and thoughtful insights into your job performance since the fiscal year started Oct. 1, 2025.  

Your manager will approve or modify the list of people you select. Managers may add names if there are others whose feedback they want to hear – or they may remove names from your list.

What’s the goal? To gather insights into your strengths and accomplishments on the job. Constructive input can also identify potential areas for improvement. The feedback doesn’t affect your performance review.

Leader Feedback is open now too. Managers should find a task in their Workday inbox to select direct reports to provide feedback. Selections are due by June 29. Leader Feedback is a developmental opportunity for team members to provide insights on their leader’s leadership, coaching and teaming behaviors.

More items on the P&D checklist:

• Complete your FY26 required annual training in ULearn by Aug. 1

• Complete your N-98 respiratory fit test, if required for your role, by Aug. 1

• Provide requested Peer Feedback

Missed the Town Hall? We’ve got you covered

If you couldn’t make it to the latest system Town Hall, don’t worry — we’re breaking the session down into video highlights. Keep an eye out for these segments dropping soon so you can get all the major updates on your own time.

Click here to see the first part of the Town Hall series. Today's segment includes a discussion with:

• Rick W. Merrill, President and CEO of Cook Children's Health Care System
• Amy Knight, Chief Administration Officer
• Merridth Simpson, Senior Vice President of Human Resources

Join A Virtual Occupational Health Educational Event 

In this session you will learn about workers compensation, team safety, and ergonomics in the workplace. The course will take place between 2:30 - 3:30 p.m. on Thursday, June 18. 

Registration is required through ULearn. See more information on Occupational Health website and click here to sign up. 

Sign up for Stop the Bleed Training

Register for upcoming Stop the Bleed course on Ulearn. These classes have a two-part registration process. 

First, you must finish the American College of Surgeon’s online course, which can be completed by watching associated videos (a 15–20-minute time commitment). Click here to sign up. 

Once the online courses are finished and a comprehension quiz is passed, participants care return to register for the hands-on skills portion in the next step (a 30–40-minute time commitment). You must bring the results of the online quiz to validate completion of the online course.

To register, click here. Below are the dates for the in-person portion of the class. 

• June 17 – 1 p.m., 2:30 p.m., 4 p.m. in the basement - Pavilion 2 Classroom
• June 30 – 8:30 a.m., 9:30 a.m., 10:30 a.m. in the SimLab
• July 6 – 8 a.m., 9:30 a.m., 11 a.m. in the basement - Pavilion 5 Classroom
• July 22 – 1 p.m., 2:30 p.m., 4 p.m. in the basement - Command Center
• Aug. 3 – 8 a.m., 9:30 a.m., 11 a.m. in the basement - Pavilion 5 Classroom
• Aug. 19 – 1 p.m., 2:30 p.m., 4 p.m. in the basement - Command Center

ICYMI: See our World Cup Newsletter

We hope you are having fun this soccer season. In case you missed it please review the World Cup Newsletter for all things related to the tournament. 

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Ready for Kickoff: Cook Children's Prepares for Soccer-Filled Summer

With millions of soccer fans descending upon Dallas-Fort Worth for the World Cup, Cook Children’s is fully prepared to handle the excitement. The Emergency Management team has spent more than a year meticulously planning and implementing proactive logistics to ensure our facilities across the Metroplex remain ready.

We’re taking a comprehensive approach to matchday readiness by activating a command center to keep an eye on security, patient volumes, inventory, and more. From bolstering our cybersecurity measures to ensuring our frontline patient care teams have what they need, we are fully aligned to maintain the high standard of care our community expects. At Cook Children’s, we're gameday ready — focused on keeping our patient families safe, secure, and well-cared for while the world turns its eyes on North Texas.

Click here to read a kickoff article. 

All Things World Cup on CookNet 

Ahead of the big soccer tournament coming to the Metroplex, Environmental Safety and Emergency Management have created a one-stop shop of resources for employees all about the World Cup. A direct link to this 2026 World Cup CookNet site will be at the top of the CookNet homepage until the end of the tournament. 

The website includes details for clinicians on international diseases, as well as cultural resources, how to access to language interpreters, and how to sign up for Cook Children's emergency alerts. Please use this CookNet site for all your World Cup needs during the tournament. 

Here's How to Connect Non-English-Speaking Families with Language Services 

The Case Management Department’s Interpreter Services is ready to help units, clinics and ambulatory sites meet the communication needs of non-English-speaking patients and families. 

Blue phones for over-the-phone interpretation (OPI) and green video remote interpreter (VRI) carts are readily available across all locations. If you are unsure where these tools are kept on your unit, please ask your supervisor. 

When requesting assistance, keep the distinct roles of language professionals in mind: 

• Interpreters assist with spoken communication, speaking back and forth between two parties.
• Translators handle written communication, transcribing documents from one language to another (such as turning an English welcome letter into Arabic). 

To request a Spanish onsite interpreter, go to the My Important Places section on the CookNet home page and find the ServiceHub/Spanish Onsite Interpreter icon once you press see all. Then add the icon to your My Important Places section and it will be easy to find at all times. You can also access the request link located below the contact information on the right side of the Interpretation Services page. 

Onsite hours are 5 a.m. to 8:30 p.m. Mondays through Saturdays, and 8 a.m. to 8:30 p.m. on Sundays. For more information visit, Interpreter Services and for other World Cup Resources visit.

Peak Travel Periods Across the Metroplex

Match days will bring increased travel across the region. If you are driving around the Metroplex, please see these peak travel periods from the North Central Texas Council of Governments. 

Click here to view primary activation areas across North Texas and road closures near Dallas Stadium in Arlington (that's the name for AT&T Stadium during the World Cup).

To view accurate and timely highway conditions, visit DriveTexas before you head out. 

Share World Cup Wednesday on Social Media

Every Wednesday until the end of the tournament, the Public Relations Department is sharing articles related to the World Cup on CheckupNewsroom.com and on Cook Children's social media pages. 

Today you'll see a story about 12 patients who'll take the field during the inaugural FIFA World Cup 2026™ match in North Texas. The teenagers will not just be in attendance; they will serve as official Coca-Cola FIFA World Cup 2026 Flag Bearers, carrying the national flags for Japan and Netherlands onto the pitch.

We made it made it official on June 1 during a “Flag Bearer Signing Day.” As friends, family, and hospital staff looked on, the teens signed a Peaks the Dragon soccer ball to commemorate the milestone. Click here to see the story or you can view it on social media. 

Be sure to share these amazing stories so locals and visitors can see the incredible work we do at Cook Children's. And tune in at 3 p.m. on Sunday, June 14 at to watch our patients take the global stage. 

Show off Your Favorite Jersey This Week

To celebrate the tournament, we'll have World Cup Jersey Days between June 11-14 for staff. You can wear this jersey or any other soccer jersey you have to work. Whether it is a Peaks the Dragon jersey or your favorite soccer team, we want to see it! 

Don't forget you can purchase the Peaks the Dragon soccer jersey at our Under the Peaks store. The jersey costs $36 and runs small so be sure to size up. Employees can purchase this jersey and have it sent by inter-office mail. Send this Under the Peaks order form to underthepeaks@cookchildrens.org. Please make sure your Cook Children's location is listed on the form. 

Join Global Soccer Trek Step Challenge on Personify Health 

As we watch these incredibly fit and dedicated athletes from around the globe, you can take part by participating in a Global Soccer Trek Step Challenge on Personify Health and tracking your steps every day. To begin, join or create a team and connect your device to track your steps. The team with the most steps at the end of the challenge wins! 

Sign up for the step challenge on Personify Health. Already have an account? Click here to log into Personify. If you do not have an account, click here to enroll in Personify. 

Share Your World Cup Memories

Are attending a World Cup match? Planning a work tournament watch party? Wearing jerseys with your colleagues? Send us pictures of your World Cup memories! We will share them throughout the tournament. 

Send your photos to InternalCommunications@cookchildrens.org. 

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Meet Your New AI Assistant: Microsoft Copilot Launches at Cook Children’s

Microsoft Copilot is an AI-powered assistant that helps you save time by drafting emails, summarizing conversations, and quickly finding the information you need. Starting Monday, June 8, 2026, Microsoft Copilot will be available to all Cook Children’s employees. Information Services is hosting experts from Microsoft for a training webinar at noon on June 9 to learn more about how to get the most out of Copilot. 

“The future of work isn't about working harder; it’s about working smarter. We are investing in Copilot because we are investing in you,” said Teresa Tonthat, Chief Digital Information Officer. "By streamlining those tedious, daily tasks, I’m excited that we’re able to launch a tool to give you time back to focus on the meaningful, human-centered work that truly impacts our community."

Visit Connect Newsroom to learn more and find links to training resources. 

Construction Update - Fort Worth Medical Center

Please be aware from now until Wednesday, June 18, Seventh Avenue (between West Pulaski and Rosedale streets) will be reduced to one lane with two-way traffic maintained by flaggers. The work will be phased as shown with each phase including an associated sidewalk closure. Please plan for a short delay during your commute or use a different route using Eighth or Sixth avenues. After hours and at night, both lanes will be open with the traffic impact beginning again the next morning. Your patience is appreciated as the utility infrastructure for the Rosedale Office Building is upgraded.

Please bookmark the Construction page to get up-to-date information on road closures when driving to the Fort Worth Medical Center. You may share the construction page with our patient families so they can also be aware of these changs. For employee-only walking directions, visit Connect Newsroom. 

To read an update on an employee involved in a recent accident, click here. 

Help Guide the Future of Artificial Intelligence at Cook Children's

This survey is for all employees (clinical and operational) to find out how you currently use artificial intelligence (AI) and digital tools at work. We also want to know how you feel about using AI and what challenges or benefits you've experienced. Your answers will help us plan training, make good decisions about AI, and make sure we use AI safely and fairly. For more information about the survey, see a flyer on CookNet. 

To take the survey, click here. 

Junior Volunteers Arriving to Fort Worth Medical Center 

Junior Volunteers will arrive at the Fort Worth Medical Center on June 8 and will serve for nine weeks this summer.  You'll see volunteers between the ages of 15-18, in many different departments, ranging from inpatient Child Life roles to surgery units, retail shops, Child Life Zone, spiritual care, research and more.  These teens will also round in the hospital with the hospitality cart, restock our book carts, serve in the Emergency Department waiting room, and volunteer with Home Health and the Cook Children’s Alexander Vision Center.  

Thank you for supporting our youngest volunteers and helping build a bridge with future healthcare workers and well-rounded contributors of our community.  

Get Your Pharmacy Questions Answered 

Capital Rx is hosting a series of virtual sessions created just for Cook Children's employees to answer your questions about your pharmacy benefit. The sessions will take place from 9 a.m. to noon and 3 p.m. to 6 p.m., on Monday, June 8 through Friday, June 12, 

Meet with a benefits specialist in whatever way feels most comfortable — face-to-face over Zoom or by phone — at a time that fits your schedule. There's no cost, and no question is too big or too small. 

• How your drug coverage, tiers, and copays work
• Filling prescriptions through home delivery
• Specialty medications and prior authorizations
• Finding an in-network pharmacy near you
• Getting started with your member portal and app

Click here to learn more about the sessions and get the session link. 

Retirements 

Join us in congratulating staff members who are retiring from Cook Children's this month: 

• Lynn Phan, Environmental Service Aide, is retiring on June 5 after 29 years.
• Johanna Davis, Imaging Operations Supervisor, is retiring on June 10 after 37 years.
• Terry Wilder, Senior Media Production Specialist, is retiring after 38 years of service. Please join a retirement celebration  from 1:30 -3 p.m. on Friday, June 26 in the Hochberger Auditorium Prefunction Area.

To read more about Lynn, Johanna and Terry, along with other recent retirees, please visit the Retirement CookNet page. 

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Cook Children's Patients Will Take World Cup Stage

We are so honored that 12 Cook Children's patients will serve as flag bearers for the first World Cup group-stage match between Japan and the Netherlands on June 14 at Dallas Stadium. We hosted a signing day for the patients to get to know one another and prepare for the international stage. Stay tuned for more coverage on our social media channels and Checkup Newsroom next Wednesday. 

If you want to catch a glimpse of stories that have already appeared in local media, check out the news coverage here:  

• Why 12 Cook Children’s patients will be part of the World Cup – NBC 5 Dallas-Fort Worth
• 2 Texas brothers overcome medical challenges to carry flags at 2026 FIFA World Cup | FOX 4 Dallas-Fort Worth

P&D Starts with Peer Feedback on Job Performance

Performance & Development (P&D) opens this month seeking feedback in Workday from the colleagues who work most closely with you. This phase of the P&D cycle gathers insights into your strengths and accomplishments on the job. Constructive input from your co-workers can also identify potential areas for improvement.  

The feedback isn’t part of merit calculations and won’t affect performance ratings. Instead, the feedback serves as a developmental input to help to improve everyone’s performance and growth. It’s important to know two types and key dates:

Peer Feedback

• Select 3-7 co-workers
• Make your selections June 8-22. Look for a task in your Workday inbox
• Selections subject to manager approval

Leader Feedback

• Select 3-7 direct reports
• Leaders make selections June 15-29
• Selections subject to manager approval

Begin preparing now by giving thoughtful consideration to your selections. Feedback providers will be asked to submit their input in July. Thank you for supporting one another with collaboration and respect as we work to strengthen performance and uphold excellence across the System.

Visit the P&D page on CookNet for a timeline and more information.

Marketing & Communications Win Nine Telly Awards

The Marketing & Communications department has earned two Gold, four Silver and three Bronze leveled Telly Awards for outstanding work. Below are links to the videos that received awards: 

18 Missed Calls - Won a Gold Telly Award and a Silver Telly Award 

My Name is Addy - Won a Gold Telly Award and a Silver Telly Award 

From Leukemia Diagnosis to Triumph: Perry's Story - Won a Bronze Telly Award

The Heart Hero: How a Cook Children’s Surgeon Helped Save a Newborn - Won a Silver Telly Award and a Bronze Telly Award

Golden Deeds - Won a Bronze Telly Award

Reach Your Fitness Goals with Cook Children's 

If you are looking to reach your fitness goals, Cook Children's employees receive various benefits to make achieving your goals easier. 

These benefits include: 

• Wellness Zone
• Texas Health Fitness Center
• GameOn Sports Complex and Arena
• Studio Discounts

For more information, visit Connect Newsroom. 

Sign up For World Cup Celebration of Cultures; a Patient Event 

Get your kicks at a global-themed patient event celebrating the nations competing in the World Cup.  Sign your team up to participate and choose a country from the list provided here. One team per country.

You must email patientevents@cookchildrens.org by Tuesday, June 9 to sign up. Please include team organizer, department, and top three choices of countries. Your country will be confirmed upon submission.

The patient event will take place 10:30 - noon on Tuesday, June 23 at the atrium in the Fort Worth Medical Center. To learn more, click here.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

More than Compensation: Benefits and Perks Factor into Total Rewards

We're taking a deep dive into total rewards at Cook Children's. Total rewards is a comprehensive approach to employee compensation and benefits that goes beyond just your paycheck. It refers to the full package of monetary and non‑monetary rewards for employees, to help ensure that employees get the most out of their experience working at our organization. 

Understanding the concept of Total Rewards is like seeing the job landscape with a wider lens. The big picture contains your compensation plus the variety of benefits, perks incentives that make Cook Children’s the best place to work.

Learn more about Total Rewards on Connect Newsroom. 

Coming Soon: Feedback and Reviews on Job Performance

Kickoff is just around the corner for Performance & Development (P&D), a lineup of activities empowering you to elevate your skills and thrive on the job.

What’s the goal of P&D? To help our employees become their best professional selves. It’s designed to reinforce what you’re already doing well, provide ongoing support and identify opportunities for growth.

Year-end components of our annual P&D cycle run from June through early October. The framework uses tools in Workday starting with Peer Feedback from colleagues you select. You’re encouraged to add your own perspective through Self-Evaluation. Performance reviews and check-in conversations with your manager happen in the homestretch.  

The P&D process matters because it’s a chance to:

• Celebrate your accomplishments in the workplace since the start of the fiscal year (Oct. 1, 2025)
• Recognize your contributions to meeting our Promise: Everything for the Child
• Have candid conversations about your challenges
• Strengthen areas for improvement
• Outline a path for your career aspirations

You can get a jump start by completing any requirements for your role such as the 2026 Required Annual Trainings in ULearn by Aug. 1, 2026. Additionally, all employees whose role requires an N-98 respiratory fit test must complete their annual fit appointment at Occupational Health. Employees who haven’t met the deadline for these requirements may be subject to corrective action.

You can expect regular communication from now until P&D wraps up this fall. Check out Connect newsletter to find resources, key dates and reminders to keep you up-to-speed. Go to our CookNet site to access tips, Job Aids and the P&D timeline. Thank you for tuning in to stay informed.

Cook Children’s Celebrates Peaks the Dragon Appreciation Day

Enjoy the new "Peaks and Love” music video and song this May in honor of Peaks the Dragon Appreciation Day on May 31, celebrating Peaks the Dragon’s first magical appearance. 

The song and music video were created in collaboration with the Child Life Department’s CLZ TV and Sparklefly Studios. 

Take a look at the video on Connect Newsroom🎵

Purchase Peaks' Soccer Jersey

Ahead of the World Cup, be sure to check out the Peaks the Dragon soccer jersey being sold at our Under the Peaks store. The jersey will cost $36 and runs small so be sure to size up. Employees from across the system can purchase this jersey using the inter-office mail form, by returning the Under the Peaks signed order form through email to underthepeaks@cookchildrens.org. Please make sure your Cook Children's location is listed on the form. 

To celebrate the tournament, we'll have World Cup Jersey Days on June 11-14 for staff. You can wear this jersey or any other soccer jersey you have to work. Don't forget to send us your photos! 

Sign up for Stop the Bleed Training

Register for upcoming Stop the Bleed course on Ulearn. These classes have a two-part registration process. 

First, you must finish the American College of Surgeon’s online course that can be completed by watching the associated videos (15–20-minute time commitment), click here to sign up. 

Once the online courses are finished and the comprehension quiz is passed, participants care return to register for the hands-on skills portion in the next step (a 30–40-minute time commitment). You must bring the results of the online quiz to validate completion of the online course.

To register, click here. Below are the dates for the in-person portion of the class. 

• June 1 – 8 a.m., 9:30 a.m., 11 a.m. in the basement - Pavilion 5 Classroom
• June 2 – 8:30 a.m., 9:30 a.m., 10:30 a.m. in the SimLab
• June 17 – 1 p.m., 2:30 p.m., 4 p.m. in the basement - Pavilion 2 Classroom
• June 30 – 8:30 a.m., 9:30 a.m., 10:30 a.m. in the SimLab
• July 6 – 8 a.m., 9:30 a.m., 11 a.m. in the basement - Pavilion 5 Classroom
• July 22 – 1 p.m., 2:30 p.m., 4 p.m. in the basement - Command Center
• Aug. 3 – 8 a.m., 9:30 a.m., 11 a.m. in the basement - Pavilion 5 Classroom
• Aug. 19 – 1 p.m., 2:30 p.m., 4 p.m. in the basement - Command Center

Untold Podcast: Sonny Burgess

Music has the power to heal, connect and inspire - and few people understand that better than Sonny Burgess, Director of Clinical Performing Arts. In this final episode of Untold: The Stories of Cook Children’s, Sonny shares the remarkable journey that took him from playing music in small-town Texas to Nashville stages - and ultimately to the halls of Cook Children’s.

Visit Connect Newsroom to view this episode of Untold: The Stories of Cook Children's. 

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Gearing Up for Employee Performance & Development

Our year-end Performance & Development (P&D) cycle kicks off in June, launching the annual activities that review and support your performance on the job.   

This is the third straight year we’re applying Workday tools to our P&D platform. The goal is to reinforce your strengths, enhance your career growth, and equip you to excel and thrive in your role at Cook Children’s.

What does the P&D process mean for you? You’ll be involved in: 

• Peer Feedback: Selected co-workers provide input on your performance.
• Leader Feedback: Selected direct reports provide input on the leader’s performance.
• Self-Evaluations: Highlight your own successes; it’s your time to shine! (required for Magnet nurses)
• Manager Evaluations: Assessment of each direct report’s performance over the past year, followed by a check-in conversation.

Be sure to read the Connect newsletter for updates from now until P&D wraps up Oct. 5. We’ll keep you informed and help you prepare. You can expect:

• Articles and images explaining each step
• Advance notice of key dates
• Reminders when a task is coming due
• Expectations and tips

Thank you for your collaboration as we look ahead to this important process. In preparation for the kick-off, visit the Performance & Development page on CookNet for resources including Job Aids and Click Views.

Upcoming Law Enforcement Training on Fort Worth Campus 

Please read this important notice regarding scheduled activity at the former Kids' Place location.

On weekdays starting Tuesday, May 26 through Friday, June 5, SWAT and local police forces will be using the former Kids' Place and former Alliance for Children building on the Fort Worth campus, for essential emergency response training. These scheduled exercises will take place between 7 a.m. and 4 p.m.

During these hours, you'll see an increased presence of uniformed officers on campus and may hear noticeable noises coming from the training space. All training will take place within a fenced area and will not impact hospital operations in any way. 

This is a scheduled, routine training exercise only. There is no active threat to the campus, and there is no cause for alarm.

Thank you for your cooperation and understanding as local law enforcement makes use of this facility.

Get Ready for World Cup Preparedness Day

Ahead of the big tournament, be sure to attend World Cup Preparedness Day, taking place on May 26 at the Hochberger Auditorium at the Medical Center - Fort Worth campus. You must register for the Stop the Bleed training, but the remainder of the sessions do not require registration. 

Feel free to attend one, multiple, or all of these sessions. These sessions will cover major incident response actions, emotional safety tips, and hands-on training.

Click here to see the full list of what will be offered during World Cup Preparedness Day. 

Visit the World Cup Resource site located on the top of the CookNet homepage for more information on preparing for this huge event in North Texas. 

Untold: Meet Kanika Bowen-Jallow, M.D.

Kanika Bowen-Jallow, M.D., Medical Director of the Bariatric Surgery Program, never set out to become a pediatric surgeon - but one unexpected rotation in medical school changed everything. In this episode of Untold: The Stories of Cook Children’s podcast, Dr. Bowen-Jallow shares the journey that led her to pediatric surgery and to building Cook Children’s Adolescent Bariatric Program in Cook Children’s Medical Center - Prosper. 

To learn more about her story, visit Connect Newsroom. 

Retirement 

Join us in congratulating a staff member who is retiring from Cook Children's this month: 

• Liz Barriteau, MS, RRT, AE-C-Patient and Family Education Coordinator, is retiring after 38 years of service. Please join us for her celebration from 1–3 p.m. on Friday, June 5, in the Hochberger Auditorium to congratulate Liz.

To read more about Liz along with other recent retirees please visit the Retirement CookNet page. 

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Introducing Day in the Life of Peaks

Everyone's favorite dragon is going behind the scenes to learn what makes a normal day at Cook Children's Health Care System so extraordinary. To start his journey, Peaks hung out with our Custom Mobility Technicians at Home Health to see the amazing work they bring to the system every single day.

See postcards of his journey on Connect Newsroom and see it on our LinkedIn page! 

Power Outage Scheduled at Fort Worth Medical Center 

There will be two short power outages this week: on Wednesday, May 20 between 10:30 - 11 p.m. and early Thursday, May 21, between midnight - 1 a.m. The outages will last fewer than two minutes and will only affect normal power circuits. Emergency power will be uninterrupted.

Thank you for your patience and understanding. 

Growing Together: The New Kids’ Place

For more 20 years, Kids’ Place Child Development Center has been a cornerstone of the Cook Children’s family. While the walls are changing, the memories, laughter, and family-centered care remain exactly the same. 

On May 18, Kids’ Place officially moved just a few blocks away to a brand-new location on Ninth Avenue (between Cooper and Pruitt streets). Take a look at our story and photos of the new facility on Connect Newsroom. 

We collected your submissions and are sharing parents' memories of Kids' Place through the years. Click here to see photos of adorable kids! 

*We are no longer accepting submissions at this time*

Join us for 2026 Trauma Awareness Fair 

Join us for the 2026 Trauma Awareness Fair. An employee-only portion will be held between 10 a.m-2 p.m. and 9 p.m.- midnight on Thursday, May 21 at Cook Children’s Medical Center-Fort Worth Atrium. These sessions are for both day and night shift employees.

You can encourage patient families to visit us 10 a.m-2 p.m. on Wednesday, May 20 at Cook Children’s Medical Center - Fort Worth in the Atrium. 

Get Ready for World Cup Preparedness Day

Ahead of the big tournament, be sure to attend World Cup Preparedness Day, taking place on May 26 at the Hochberger Auditorium at the Medical Center - Fort Worth campus. You must register for the Stop the Bleed training, but the remainder of the sessions do not require registration. 

Feel free to attend one, multiple, or all of these sessions. These sessions will cover major incident response actions, emotional safety tips, and hands-on training.

Click here to see the full list of what will be offered during World Cup Preparedness Day. 

Visit the World Cup Resource site located on the top of the CookNet homepage for more information on preparing for this huge event in North Texas. 

Read the Process Improvement Newsletter 

The Process Improvement Newsletter is back, and with it, a renewed commitment to connection. Prior to COVID, this newsletter served as a way to highlight improvement work happening across the system. At that time, it was distributed in hard copy form, which limited its reach. As a result, some may not have been aware of its presence. While the newsletter paused in the years that followed, the work never did.

Click here to read the relaunch of the Process Improvement Newsletter on CookNet. 

Mental Health Awareness Education

As a reminder, you can point patients and families towards reliable resources when they are in need of mental health education. Please read or share these webpages: Behavior and Emotion Resources or Mental Health Resources if a child or a patient family is in need of education and support. These education resources include various platforms, including a video series, pdfs, podcasts and articles. 

These sites cover:

• Supporting a child with ADHD
• Managing moments of anxiety
• Practical advice to guide behavior
• Provide comfort and strength to your loved one with depression
• Healthier ways to cope and heal together
• Navigating the challenges of substance abuse

System Reminders

• Prosper Campus Cookout and CCPN Hurst Urgent Care Center Cookout - Team Experience
• Get your Cook Children's Weekend at the Ballpark tickets - Team Experience
• Join in-person Q&A with the Leave of Absence Team. Details on CookNet System Calendar
• Share your experiences about how our benefits have helped you. Email AskBenefits@cookchildrens.org by May 31.
• Sign up for Stop the Bleed training - Event

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

If You Missed It: Watch Town Hall  

Thank you to all who attended or watched our System Town Hall. If you were unable to attend, please watch the recording of the event here. 

This Town Hall includes: 

• A panel discussion with:
  • Rick Merrill, President and CEO of Cook Children's Health Care System
  • Amy Knight, Chief Administration Officer
  • Merridth Simpson, Senior Vice President of Human Resources
• Details about our new brand awareness campaign
• A walk through our West Tower construction journey
• Clinical discussion with:
  • Jonathan Nedrelow, M.D., Chief Medical Officer
  • Matthew Dzurik, M.D., President of CCPN
  • Corwin Warmink, M.D., Chief Clinical Officer
• World Cup resources and news
• Information Services Update with:
  • Teresa Tonthat, Senior Vice President, Chief Digital Information Officer
  • Kathy Jobes, Vice President, Chief Information Security Officer

Major Construction Impact: Terrell Avenue Between Eighth and Seventh Avenues Closed for Drivers May 18  

Upcoming Street Closure - Beginning May 18, Terrell Avenue between Eighth and Seventh Avenues will be closed. 

• The Terrell Avenue Garage will no longer be accessible from Eighth Avenue. Please use Sixth Avenue via Pennsylvania Avenue or Rosedale Street to access the garage.
• The Eighth & Terrell Garage will still be accessible from both Eighth Avenue and Terrell Avenue.
• The sidewalk on Terrell Avenue will still be accessible allowing staff parking in the Eighth & Terrell Garage to walk down Terrell Avenue and access the Medical Center via the South Tower.

 Please remind patients and families

• The Emergency Department will no longer be accessible from Eighth Avenue.
• Please use Sixth Avenue via Pennsylvania Avenue or Rosedale Street to access the Emergency Department located on Sixth Avenue and Terrell Avenue.

To stay up to date on driving routes bookmark: Construction Updates | Cook Children's Medical Center. 

Sign up for World Cup Preparedness Day

Ahead of the big game, be sure to register for World Cup Preparedness Day, taking place on May 26 at the Hochberger Auditorium at the Medical Center - Fort Worth campus. 

During this training, the course will cover response actions to consider during a potential major incident, emotional safety tips, and other hands-on training. 

Click here to see the full list of what will be offered during Work Cup Preparedness Day. 

Visit the World Cup Resource site located on the top of the CookNet homepage for more information. 

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website. 

Compensation Corner: Spotlight on Employee Pay

Cook Children’s is kicking off a communications initiative to keep you informed about compensation topics, including pay. We’re introducing a Connect Newsletter series called Compensation Corner, designed to keep you updated. The Compensation team in Human Resources wants all employees and leaders to understand the why and how behind pay decisions at Cook Children’s. They’re working to earn your trust.

“We’re connecting the dots between performance and rewards, engaging our leaders, taking a strategic approach, utilizing data to help leaders make informed decisions and leveraging technology to develop solutions,” said Anniese Lemond, AVP for Compensation. 

To learn more about the milestones on the journey ahead, visit Connect Newsroom.

Cook Children's Names Great 10 and DAISY Nurse Leader Award Recipients

Always a highlight of Nurses Week, Cook Children's Health Care System honors our nursing professionals through our Great 10 Nurse Ceremony and Daisy Leader Award Ceremony. With 80 nominations for the Great 10 Nurses award and a record-breaking number of nomination letters (more than 100), our nursing professionals exemplify high-quality professionalism and expert care to our patients. 

Visit Connect Newsroom to view photos of the event and the full list of award-winners and nominees. 

All Things World Cup on CookNet 

Ahead of the big soccer tournament coming to the Metroplex, Environmental Safety and Emergency Management have created a one-stop shop of resources for employees all about the World Cup. A direct link to this 2026 World Cup CookNet site will be at the top of the CookNet homepage until the end of the tournament. The tournament runs from June 11 to July 19, 2026. It features 48 teams, 104 matches, and 16 stadiums spread across North America. The first match at Dallas Stadium (the temporary name for AT&T Stadium in Arlington) is on June 14.

The website includes details for clinicians on international diseases, as well as cultural resources, how to access to language interpreters and how to sign up for Cook Children's emergency alerts. Check back frequently for the latest news and updates as we count down to kickoff.

Training for New Contract Worker System RightSourcing - May 13 and 14

Cook Children's is implementing a program to help manage our contract workers more efficiently. We’ve partnered with RightSourcing, a contingent workforce management firm, to manage hiring, timecards, payroll, and other services for contractors and temporary workers.

This new process will be phased in, with the first update happening this month. Starting on May 17, managers will request any new contingent workers using Magnit VMS, RightSourcing’s web-based tool for requisitions, time and expense reporting, and approvals. By transitioning to this new process, we aim to automate the hiring process to reduce manual data entry and paperwork, cutting out extra steps so you can get your work done faster. 

If you are a manager who has a contingent worker, two virtual training sessions are scheduled in May to provide an overview of RightSourcing and Magnit VMS. These trainings will be virtual 3 p.m., Wednesday, May 13 and 10 a.m., Thursday, May 14. 

Click here to read more about this change and sign up for training. 

Celebrate Second Quarter Peak Performers

Congratulations to all our second quarter Peak Performers. Your contributions to our system do not go unnoticed. Visit the Peak Performers CookNet site to see a full list of those recognized this quarter and to find out how to a nominate fellow colleagues. 

Retirements 

Join us in congratulating staff members who are retiring from Cook Children's this month: 

• Diane Taylor, Registered Nurse for Surgery-IP/OP, has retired after more than 29 years of service on May 4.
• Morris Foster, ACT - Vascular Access, is retiring after 22 years of service on May 12.
• Jeannie Parsley, Unit Secretary for the Fort Worth Emergency Department, is retiring after more than 25 years of service on May 14.
• Alison Coombs, Registered Nurse for SPA-Recovery, is retiring after more than 24 years of service on May 29.
• Joann Sanders, M.D., Chief Quality Officer, is retiring on June 1. Please join us from 2-4 p.m. on May 21, in the Rosedale Office Building on the 5th floor, Rooms 5405 A&B for a retirement celebration.

To read more about their retirements please visit the Retirement CookNet page. 

System Reminders

• Watch the Town Hall at 2 p.m. on Tuesday, May 12 - Live stream link
• Get your Cook Children's Weekend at the Ballpark tickets - Team Experience
• Join in-person Q&A with the Leave of Absence Team. Details on CookNet System Calendar
• Share your experiences about how our benefits have helped you. Email AskBenefits@cookchildrens.org by May 31.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

Check our CookNet calendar for more system-wide events and to find more content about our employees and news you need to know, bookmark our Connect Newsroom website.