'Truly Superheroes': Thank You to Our Information Services Team!

We know you are all incredibly busy and have been working since the early morning hours, but we want to let our Information Services team know we appreciate all you are doing for us, our patients and their families.

We see you and we value you the incredible work that has gone into troubleshooting, rebooting and stabilizing systems during this global technology outage.

“Our IT leaders and staff have been phenomenal,” said Veronica Tolley, Vice President of Primary and Specialty Services. “They moved through so quickly and leadership communication was early and thorough. They were truly superheroes … and avoided a total fiasco.” 

You all have lived our values. Since 1 a.m. Friday morning, you all have collaborated and shown incredible generosity to those of us calling, emailing and asking for help. You have given us your time and your talent.

Please know you have our respect and we hope that everyone is showing you the kindness you deserve at this stressful and challenging time.

Your imagination allows us to connect and provide the safety that our families and employees expect.

You have helped us keep our Promise to the community and we thank you so much!

The comments are turned on below, if you want to say thanks to our IS team and give our heroes a shout-out, we would love to hear from you. (your name will be published).

CrowdStrike Response: By the Numbers

• Servers Impacted: More than 200 impacted servers were restored.
• Remote and Rural Clinic Support: Information Services called, supported, and remediated 13 remote locations over the phone.
• Hospital Rounding: More than 189 departments were visited and remediated across Fort Worth and Prosper.
• Support Hours: Information Services teams participated in more than 3,300 hours of phone, onsite and triage support starting at 12:44 a.m. on July 19 
• Tickets Opened: Over 527 tickets were generated of reported issues.
• Calls to the Service Desk: Service Desk received more than 470 calls and more than 102 email requests for assistance on July 19.
• Friendly Faces: Information Services dispatched staff to more than 76 Ambulatory Clinic, Urgent Care, and Physician Network locations across the Metroplex.
• Remediation: Information Services manually remediated more than 511 user workstations across the enterprise.