Upgrading to new cash register system July 20-24

Cook Children’s will be upgrading to a new cash register system July 20-24, 2026.

During this transition, we’ll be converting and testing the QuickCharge Point of Sale (POS) system, which will offer updated features. The changes affect Medical Center-Fort Worth, Medical Center-Prosper, and Dodson Specialty Clinics.

Credit cards, retail gift cards and employee badge payments at registers will be intermittently unavailable. All forms of payment will resume as each register update is completed. Please anticipate delays and have cash on hand as backup form of payment.

Locations Affected Include:

• Food Services: Camelot Court Cafeteria, Over the Moon cafeteria (Prosper), Physician Dining, Starbucks, Zooty Fruity Yogurt Shop, Goodies to Go
• Retail Services: Under the Peaks, Enchanted Castle Gift Shop, My First Rodeo Gift Shop (Prosper), Build-a-Bear Workshop, Mirror Mirror Hair and Nail Salon
• Retail Pharmacies: Medical Center-Fort Worth, Medical Center-Prosper, and Dodson will be unable to accept retail cards or employee badge payments until the transition is complete, but credit card transactions will be available.

If you need to get cash, there are ATMs available. At Medical Center-Fort Worth, find an ATM at outside the retail pharmacy on the first floor and in the vending machine alcove on first floor main between Zooty Fruity and the Child Life Zone. In Prosper, a Chase ATM is located by the vending machines on the first floor. 

You may experience temporary interruptions or longer wait times during the checkout process. Staff will be available to assist customers throughout the transition.

We apologize for any inconvenience and appreciate your patience as we work to improve our systems.