Directions on How to Enable Wi-Fi Calling

For Android Users

To turn off cellular service (mobile data):

1. Open your phone's Settings app. 
2. Tap Network & internet. 
3. Next to your carrier, tap Settings. 
4. Turn Mobile data on or off 

To enable Wi-Fi calling, go to:

1. Settings
2. Phone
3. Wi-Fi Calling

For iPhone Users

Use a mobile carrier’s Wi-Fi calling on iPhone:

1. From Home screen, click Settings icon. 
2. Select Cellular 
3. Tap the Cellular Data switch to turn on Switch On or off Switch Off

How to turn on Wi-Fi calling for your iPhone

1. Open the Settings app. 
2. Tap Phone > Wi-Fi Calling 
3. Switch the Wi-Fi Calling on This iPhone slider to On 
4. You'll see a warning about location data and what your carrier collects. 
5. Tap Enable to turn on Wi-Fi Calling

If Wi-Fi Calling is available, you’ll see "Wi-Fi" in the status bar while viewing Control Center. Then your calls will use Wi-Fi Calling. 

You may need to enter or confirm your address for emergency services. 

When cellular service is available, your iPhone uses it for emergency calls. If you turn on Wi-Fi Calling and cellular service isn't available, emergency calls might use Wi-Fi calling. Your device's location may be used to aid response efforts when you place an emergency call, regardless of whether you enable Location Services.

PLEASE NOTE: 

• Individuals who have never used Wi-Fi calling before may experience a gateway error message. 
  • Please keep trying to reconnect as connections are congested at the moment. 
•  Not all devices and/or cellular plans are compatible with Wi-Fi calling. Click HERE for a list with more info on device availability.