Practice Our Promise: You Did It!

In July, I announced in Friday Facts the renewal of the Practicing our Promise program to recognize and celebrate the entire team for elevating the patient and family experience across CCPN.

In our journey to preeminence, one of the FY23 System Goals was to elevate the overall patient experience.  The Likelihood to Recommend (LTR) score was chosen in part because of its link to improved clinical outcomes among other measures.  Throughout last fiscal year, our Patient Experience Champions (PECs) and operations teams implemented the Ambulatory Experience Bundle and you implemented the We’re Listening cards across the network.

With this renewal of the program, last fiscal year, an annual gold and silver award will be given to top performers within each service line--Primary Care, Neighborhood Health Center, Specialty Department and Urgent Care Clinic.  For FY23, we decided to add a category for our Multispecialty/Regional Clinic locations.  Check out our award winners and those we wanted to recognize here. 

 GOLD: Awarded to the top performer within that service line (primary care, NHC, specialty, urgent care, multispecialty/regional clinic)

• Custom pin for all staff at the practice/department
• Location/Department plaque
• Location/Department name in Friday Facts and Connect Newsroom
• Article in Connect Newsletter
• Lunch and visit by senior leader
• Badge on website

 SILVER: Awarded to the second-place performer within that service line (primary care, NHC, specialty, urgent care, multispecialty/regional clinic)

• Custom pin for all staff at the practice/department
• Location/Department plaque
• Location/Department name in Friday Facts and Connect Newsroom
• Article in Connect Newsletter
• Lunch and visit by senior leader
• Badge on website

 BRONZE: Awarded to all locations that attain their fiscal year LTR goal

• Location/Department plaque
• Location/Department name in Friday Facts and Connect Newsroom
• Article in Connect Newsletter

 YOU MADE A DIFFERENCE not only in elevating the experience for the patients and families, but also in supporting the system achieve its goal of 86%! 

 Thank you for Practicing Our Promise.

Matt