Recognizing The Top Practice Our Promise Award Winners
By Gareth Patterson
At Cook Children's, we're committed to providing exceptional care to our patients and their families. As part of this commitment, last fiscal year we reintroduced the Practice Our Promise award program, which recognizes clinics that go above and beyond in delivering outstanding patient experiences.
This award program is based on the Likelihood to Recommend (LTR) score, which measures patient trust and experience. Achieving a high LTR score demonstrates our patients' confidence in the care they receive at Cook Children's.
“This system wide initiative, born from our unwavering commitment to patient care, serves as a testament to the exceptional efforts of our entire team in elevating the patient and family experience,” said Matthew Dzurik, M.D., President of Cook Children's Physician Network. “As we embarked on our journey to preeminence, we embraced the Likelihood to Recommend score as a cornerstone of our success.”
Our award winners have shown exceptional dedication in providing outstanding patient experiences. Let's take a moment to recognize each award tier and the clinics that have excelled in their respective service lines:
- Gold Award: This prestigious award is given to the top performer within each service line, including primary care, neighborhood clinics, specialty clinics, urgent care, and multispecialty/regional clinics. These clinics have consistently demonstrated excellence in patient care and have set the standard for others to follow.
- Silver Award: The second-place performer within each service line is recognized with the Silver Award. These clinics have shown remarkable commitment to patient experience and have made a significant impact on the patient experience.
- Bronze Award: This tier acknowledges the clinics that have achieved their fiscal year LTR goal. This group have worked diligently to provide exceptional care and have made a positive impact on the lives of our patients.
- Cook Children's Primary Care - Cityview
- Cook Children's Primary Care - Granbury
- Cook Children's Primary Care - Willow Park
- Cook Children's Primary Care - Little Elm
- Cook Children's Primary Care - Frisco
- Cook Children's Primary Care - Windsong
- Cook Children's Primary Care - Burleson
- Cook Children's Primary Care - Plano
- Cook Children's Primary Care - Clearfork
- Cook Children's Primary Care - Keller
- Cook Children's Primary Care - Prosper Trail
- Cook Children's Primary Care - Windhaven
- Cook Children's Primary Care - Walsh Ranch
- Cook Children's Primary Care - Legacy
- Cook Children's Primary Care - Lake Forest
- Cook Children's Primary Care - Hurst
- Cook Children's Neighborhood Clinic - Richland Hills
- Cook Children's Neighborhood Clinic - Renaissance
- Cook Children's Urgent Care - Alliance
- Cook Children's Urgent Care - Mansfield
- Cook Children's Wound Care
- Cook Children's Neurology
- Cook Children's Gynecology
- Cook Children's Cardiology
- Cook Children's Nephrology
- Cook Children's Hem/Oncology
- Cook Children's Pulmonology
- Cook Children's Maternal Fetal Medicine
- Cook Children's Immunology
- Cook Children's Infectious Diseases
- Cook Children's Ear, Nose and Throat
- Cook Children's Gastroenterology
- Cook Children's Dermatology
The Award's Impact on Our Patients
Clinics receiving the Practice Our Promise award significantly impacted the patient experience at Cook Children's. Exceptional care led to improved patient outcomes, heightened patient experience, and increased trust in the awarded clinics. Patients gain confidence knowing they're receiving care from clinics and staff recognized for excellence.
"The Practice Our Promise program renewal marks a new era of recognition. Driven by an unwavering commitment to excellence, last year our patient experience champions implemented the Ambulatory Experience Bundle," said Dr. Dzurik. “This was a comprehensive initiative aimed to enhance the patient journey. We also introduced 'We're Listening Cards,' empowering patients to share their insights and shape our understanding of their needs.”
Highlighting Our Clinic Winners
We’re excited to showcase the exceptional work of our award-winning clinics in an upcoming article series highlighting the individual clinic winners. These articles will provide a deeper look into the unique qualities and achievements of each clinic, further emphasizing their impact on patient care.
We congratulate all the Practice Our Promise award winners for their outstanding achievements! Their dedication to providing exceptional patient experiences is truly commendable. As we continue our journey towards preeminence, we remain committed to delivering the highest quality of care to our patients and their families.
Stay tuned for the upcoming individual clinic highlights and join us in celebrating the exceptional achievements of our award-winning clinics.
As we embarked on our journey to preeminence, we embraced the Likelihood to Recommend score as a cornerstone of our success. This score is a testament to our patient's trust and satisfaction became our guiding light, illuminating the path towards exceptional care.
