What Are The Existing Cook Children's Burnout-Related Resources, If I Need Support?
If you need support, please consult the following resources and find the one that responds to your needs:
Uprise Health
You’ll receive confidential advice, support and practical solutions to real-life issues. Life presents us with challenges at work and at home on a daily basis. You don’t need to face these challenges alone.
Our EAP benefits are available to all employees and their families at no cost to you.
- Confidential counseling: Up to six face-to-face, video or phone counseling sessions per issue (for relationship and family issues, stress, anxiety and other common challenges).
- 24-hour crisis help: Toll-free access for you or a family member experiencing a crisis.
- Peer support groups: Online support groups for addiction, depression, bipolar, anxiety, parenting, LGBTQ+, front-line workers and grief.
- Coaching: Up to three sessions with a coach to help develop resilience, stress management and mental fitness.
Free and confidential help available at 24/7 800-395-1616
uprisehealth.com/members
- Access code: cook
Our EAP also provides a wide range of work-life balance services to help you achieve a better balance between work and family to help make your life easier:
- Child care services: Information and support on parenting, school issues, adoption, college planning, teenager challenges, summer camps, daycare and other important issues.
- Adult and elder care services: Information and services including transportation, meals, activities, prescription drug information, in-home care, daytime care and housing.
- Legal services: Access a free, half-hour consultation, by phone or in person, for any non-work-related issue, followed with a 25% discount in legal fees. Create online legal forms including wills, contracts and leases.
- Financial help: 30 consecutive days of free phone consultations for debt counseling, budgeting, college/ retirement planning and taxes, including 25% off certified public accountant services for tax preparation.
- Mediation services: Free consultations for personal, family and non-work-related issues.
As part of EAP, Tess, a well-being chatbot, is a different type of immediate resource available:
- Tess is available 24/7, that provides emotional support and check-ins to boost your wellness.
- Tess follows up with reminders and check-ins to reinforce use of skills learned in previous conversations.
- Chat with Tess for unbiased emotional support in the moment you need it the most.
- Build resilience and self-awareness by practicing coping skills at your convenience.
Text “Hi” to 650-825-9634 to get started.
Responder Health
As a front-line worker, what happens when your personal life and/or career are out of balance?
Responder Health provides confidential and full-service solutions that support front-line workers through stress and traumatic events.
The confidential crisis hotline, made for frontline workers and answered by front-line workers, is available 24/7.
- Responder Health can help you find a vetted counselor and/or treatment facility that are in-network.
- Cook Children’s peer support program can help you overcome the challenges of being a front-line worker.
If you are in crisis, or just need to talk, call 206-459-3020, 24 hours a day, 7 days a week.
Responder Health App (available on Google Play or Apple App Store).
The app helps front-line workers and their families learn skills and habits for dealing with life’s daily stressors. Three minutes a day can help you become happier, more resilient and lead a more fulfilling life.
Unlock Code: COOK21
TRAUMA | RELATIONSHIPS | FINANCES
PTSD | SUBSTANCE ABUSE
CareATC/EAP in-person services
When it comes to whole-family health care, we’re all in it together. Every day, Cook Children’s employees work to improve the well-being of every child in our care and our communities.
But we can only take care of others when we take care of ourselves.
To make sure that happens, Cook Children’s has partnered with CareATC to provide an additional benefit to help care for health care professionals who have dedicated their lives to taking care of others.
CareATC offers the best care when you need it most. Appointments are required and can be made on the CareATC mobile app, the Patient Portal at www.careatc.com/patients, or over the phone by calling 1-800-993-8244.
Appointments with our EAP therapist can be scheduled separately by calling the EAP main phone number, 1-800-395-1616. We will have much more information on this service in the upcoming weeks.
You can schedule in-person visits, or after becoming an established patient, you can schedule virtual visits through your computer or phone. Same-day appointments are available on a first-come, first-serve basis and must be scheduled over the phone.
To get started, activate your CareATC patient account by visiting www.careatc.com/activate or downloading the CareATC app and following the prompts. It's important that each eligible member aged 18 and older creates his or her own account. For more information, visit careatc.com/cc.
To learn more about CareATC and its providers, click here.