Cellular Outage Update: Many Users Able to Use Cellular Data Again

Update: AT&T has issued the all clear. Thank you all for your hard work today.

Cook Children's is monitoring the national outage impacting AT&T and other cellular providers. We want to provide you with the latest information. We will continue to update this page as necessary.  We've received reports that many users are able to use cellular data again. You may want to try turning mobile data back on (and Wi-Fi off) to assess your cell phone. 

Important: Please click here for directions on how to enable Wi-Fi calling into a Desktop alert. 

• All of our internal systems are working, and patient care is not affected. 
• We've received reports that many users are able to use cellular data again. You may want to try turning mobile data back on (and Wi-Fi off) to assess your cell phone. 
• Cellular carriers such as AT&T and Verizon are experiencing nationwide service interruptions this morning that are impacting the 5G/LTE/3G and other signals that are used for voice and data communication via cellular towers. 
• We continue working with AT&T and other cellular providers to obtain more information, explore work-arounds and triage critical communiation needs. 
• Certain models of AT&T and Verizon cellphones support the ability to make phone calls via Wi-Fi. This is a feature that must be turned on your cell phone to work. The feature may not work for everyone and individuals may experience a “bad gateway” message due to the carrier’s network being heavily congested. Individuals are encouraged to keep trying if they receive this error message. 
• IS staff are located at the following locations to assist in setting up cell phones to temporarily not use cellular service and use Wi-Fi calling. 
o 1st floor 901 
o 1st floor ROB 
o Dodson Tech Zone 
o ED 
o Camelot Court Lobby 
o Prosper Tech Zone 
• We will continue to release more information as it becomes available.