Peak Performer: Sally Sirkis
RN, case manager/service coordinator
Sally was a Peak Performer recipient for the fourth quarter of 2022 (July-September). Below is her nomination letter.
Sally is a true asset to the Cook Children’s Health Plan-STAR Kids Care Management team. As a newer addition to the Medically Dependent Children Program (MDCP) team, Sally has jumped into her role with grace and ran with it. She is always willing to help others on the team while ensuring her members are provided with the most comprehensive care.
Sally remains at the top of the team when it comes to her audit scores and follow-up with her members. Her attention to detail and work ethic are among the best! When her member families request information from her, she always responds to them in a timely manner with resources to allow them to better navigate the health care system. She encourages our medically complex members to take an active part in the care coordination process when applicable, making sure their voices are heard. She paints a clear picture in her charts of what her member’s needs are and what she is doing to assist with making sure there are no gaps in services. When team members are out on temporary or extended leave, she volunteers to provide coverage for them. In addition, if someone is behind or needs some assistance to address member needs, Sally is one of the first to offer. She has even been known to reach out and ask for additional members when we have an influx of families that meet the criteria for our program.
Sally has taken it upon herself to create checklists, job aids, and notes when a new process has started. With the optimization of Healthy Planet and Tapestry as well as the many changes that we are undergoing at Cook Children’s Health Plan, her forward thinking in creating these aids has been a great benefit to the team. She is able to organize the information and put it in a way that all of her team members can understand and follow which limits errors and missed opportunities. Sally was asked and willingly accepted the opportunity to participate on the STAR Kids Action Committee. Her strengths and organizational skills will no doubt be instrumental in implementing new and revised processes, which will led to a greater efficiency and compliance with Texas Health and Human Services Commission regulations. Her team focused attitude is one to be commended!