Prosper News Update (July 29, 2026)

Good afternoon Prosper family,

We have almost made it back to school time and ¾ of the way to the holidays, 150 days to Christmas! Next week our employee survey will launch, please share your feedback and reflect back on the year for the great progress and changes we have made as a system and hospital from your input. We appreciate your participation! Thank you for all you do and your dedication to our patients, their families, and your peers, great workplaces don’t happen by accident. Your daily impact does not go unnoticed, and our families have named you #1 again!!! You should be so proud! 

Please see all of the events below coming in the next few weeks to Prosper.

Thank you for all you do,

Your Prosper Leadership Team

Compliance Update: In reference to compliance and HIPPA, please be sure that you are not accessing any patient records that you do not have a reason to access including the ED tracker board. Please refer to policy CC 950 if you have any questions. Let’s work to be HIPPA compliant and keep everyone safe.

Number 1 in Pediatric Care - Thank You for Living Our Pinky Promise

We are excited to share that families in Prosper and Celina have officially voted Cook Children's as their #1 choice for pediatric health care and emergency services! In a region where families have many options for pediatric health care services, they continue to choose Cook Children’s because of your commitment to high-quality care and outstanding experiences.

This recognition is a direct reflection of the exceptional care you deliver every single day, as well as the genuine connections you build with our patients and families. Thank you for everything you do to live out our Pinky Promise: Everything for the Child.

Please take a moment to celebrate this well-deserved honor!

Kevin Greene, President, Cook Children's Medical Center - Prosper

Your Voice Matters Survey Launches Aug. 4

We want to hear from you this August through the Your Voice Matters Survey! 

The survey is our most effective tool to understand how we’re delivering on our Promise. It helps us know what is working well and where we have opportunities to improve. Your input continues to drive real improvements that enhance our team, patient and safety/quality experiences at Cook Children’s.

Our goal is that 75% or more of you will complete the survey. Hearing from as many of you as possible is important – it helps us understand your work experience better so we can take meaningful action.

Look for an email invitation from Press Ganey in your inbox on Aug. 4. You’ll have until Sept. 1 to complete your survey.

Next week we’ll share more details and FAQs about the upcoming survey. Questions? Email teamexperience@cookchildrens.org.

Please take a look at this timetable for survey completion if you want to go into a private space to fill it out.

Self Evaluations Launched

Self Evaluation has now been launched and will be available until Aug. 10 and is required for Magnet Nurses. Once completed the Performance Evaluation will automatically advance to the Manager Evaluation step; if not completed, it will be advanced to Managers on Aug. 10.

Once the Self Evaluation is submitted by the employee, the Manager Evaluation will automatically launch. If the Self Evaluation is not submitted by the employee, then the Manager Evaluation will launch on Aug. 10.

For more information on Performance and Development, click here. 

To complete your self evaluation, navigate to your tasks on Workday.

Benefits Newsletter

The Summer 2026 Benefits Newsletter is now available. Inside, you'll find important details about upcoming plan changes, vendor updates and 2027 rates to help you plan ahead.

Highlights include our transition to Blue Cross and Blue Shield of Texas (BCBSTX) as our medical insurance carrier effective Oct. 1, 2026.

Read the Summer 2026 Benefits Newsletter here.

To view 2026-2027 medical, dental and vision plan rates, click here.

Also, watch your mailbox in early August for your comprehensive 2027 Benefits Guide with full details. We encourage you to review the newsletter to learn how these updates may affect you and your family.

August is Well-being Month

Each year we dedicate August as Well-being Month at Cook Children’s. The goal of Well-being Month is to connect you with the programs, benefits, and resources available at Cook Children’s that support your well-being both at work and at home.

When we prioritize our personal and professional well-being, we’re better equipped with the energy, motivation, and resilience to show up as our best selves each day.

Join us for one or more well-being activities planned throughout the month. Opportunities include self-care classes, connection events, and fun ways to explore new well-being practices through Well-Bingo and Well-Being On-Demand.

The best place to stay informed about everything happening during Well-being Month is the Well-being Month page on the Team Experience site on CookNet. You’ll find registration links for classes, details about upcoming activities and access to the Well-Bingo card.

Click here for Beat the Heat Treat info and to learn how off-site clinics and locations, and fully remote teams, can get funds to host a Beat the Heat Treat event. 

How to Obtain and Maintain American Heart Association Certifications at Medical Center - Prosper

Safety Tips from Your Security Team

How to contact Security in an Emergency:

• Panic Alarm Button
• Code Phone x44405 (945-204-4405)
• Handheld Radio – Security 1 Channel
• Parking Lot Emergency Intercoms (Blue Phones)

How to contact Security for Non-Emergent needs:

• Vocera
• Security Office x41050 (945-204-1050)
• ED Unit Secretary x44409 (945-204-4409)
• Handheld Radio (last resort) Security 1 Channel

Patient Families | Visitors | Vendors | Contractors:

• Patient Families:
  • Parents are issued a colored wristband (pink, teal, or silver) once their child is admitted
• Vendors & Contractors:
  • Required to check in with security. If you notice a vendor / contractor without a badge, please contact security

Safe and Secure

• Security Officers make rounds hourly throughout the campus
• Security conducts weekly testing of panic alarms
• Public and work areas are monitored and recorded by video cameras
• Areas are controlled by badge access

Service Animals

• Security and Nursing Supervisors are responsible for vetting service animals
  • Approved service animals will have an orange band attached to their collar

Chapel Supply Reminder

Please reach out to the chaplain if you need supplies out of the chapel. You can reach out to the on-site chaplain or email if after hours if you have a patient or family need. Thank you for your understanding and making sure that we have documentation of the appropriate use of donor funding.

Above & Beyond Award: Dani Miller

Congratulations to Dani Miller, RN in the NICU, our July recipient of the Above & Beyond Award. Dani was nominated by three colleagues who shared how her compassion, teamwork and commitment to supporting others make a meaningful difference every day.

Whether helping a new team member build confidence by explaining the “why” behind clinical skills, stepping in to assist a coworker without being asked, or taking extra time to support patients and families, Dani consistently goes beyond her regular responsibilities. Colleagues praised her willingness to share her knowledge, her positive attitude and her dedication to ensuring both patients and staff receive the support they need.

From comforting babies and reassuring parents to providing discharge education and helping fellow nurses manage busy shifts, Dani’s actions reflect the collaborative spirit and patient-centered care that define the Above & Beyond Award. Her colleagues noted that she is the kind of coworker who makes challenging days easier and helps create a welcoming, supportive environment for everyone around her.

Thank you, Dani, for the exceptional care and kindness you bring to the NICU each day.

Patient and Family Recognition of a Team Member

We are proud to recognize John Carnes, CT Technologist, for the kindness and care he brings to every patient interaction. A patient family recently took the time to share the following feedback:

“John made something potentially scary for our child a fun and interactive experience by being silly, explaining everything, and adding stickers to ‘The Donut.’ (Patient) walked away saying, ‘That was fun!’ Thank you for all you do to make families feel safe and loved.”

Thank you, John, for embodying our Promise.

In Case You Missed It

IP Newsletter July 2026

Volunteer Opportunities

Good afternoon volunteers!

This is a reminder that we still have some great opportunities to give back this summer. Please click the link here to see the available options and times. Once you sign up, a coordinator will be in touch with more information about the event.

There is something for everyone, whether you are passionate about gun safety, safe sleep or any of our other injury prevention topic areas. We have streamlined the sign-up process with Signup Genius so you can see what is available in real time. If you have any questions regarding any of the events listed, please contact Jillian Mitchell, CPST or anyone on the community health team. As always, we appreciate your time and passion for educating families to keep children safe.

Share Your Content with Us

Do you have any tips, ideas or content you would like us to know about? We want to hear from you! Please view our SharePoint site and email us at InternalCommunications@cookchildrens.org. 

To find more content about our employees and news you need to know, bookmark our Connect Newsroom website.